
Senior Operations Specialist
2 weeks ago
We are looking for an experienced and motivated candidate with 3-6 years of experience to join our dynamic team as a Senior Operations (Business Support Specialist). This role will require strong leadership, exceptional English communication skills, and the ability to manage a team effectively. The ideal candidate should be able to handle meetings and calls with the utmost professionalism and care while fostering a supportive and collaborative work environment.
Key Responsibilities:
- Lead and manage a team, ensuring smooth day-to-day operations.
- Handle internal and external meetings/calls with professionalism and clarity.
- Act as a liaison between teams, ensuring seamless communication and workflow.
- Motivate and inspire team members to achieve operational excellence.
- Address and resolve team concerns with empathy and patience.
- Maintain high levels of attention to detail and organizational efficiency.
- Work collaboratively with cross-functional teams to drive results.
- Stay calm under pressure and navigate difficult situations with professionalism.
Job Type: Full Time Night Shift (8PM-5AM)
Skills & Attributes:
- Exceptional English communication skills (verbal & written).
- Leadership abilities to guide, mentor, and motivate a team.
- Empathy & patience in managing team interactions and resolving concerns.
- Strong organizational skills with a high attention to detail.
- Ability to remain calm under pressure and handle challenging situations with professionalism.
- Interpersonal skills to work collaboratively across different teams and stakeholders.
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