
Team Lead
3 weeks ago
New Travel Team, Pakistan
You should be comfortable working in a dynamic fast-paced work environment with a small group of people that love to have fun at work.
Managing and directing the daily activities of telesales staff.
Acting as an information source and answering agents' questions, assigning tasks, following up and giving instructions as needed.
Carrying out performance measurement, monitoring, and evaluation of all agents to improve efficiency.
Developing an overall plan and providing direction to the team to increase package sales.
Reviewing and providing input on all new scripts, rebuttals, and sales presentations.
Training, supervising schedules, and assisting in evaluating staff.
Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.
Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
Practicing and ensuring compliance with all of the organization's policies and procedures.
Required Skills:
Managing one's own time and the time of others.
Monitoring/assessing performance of individuals and taking corrective action.
Selecting and using training/instructional methods and procedures.
The person should be well-versed in the sales field and can achieve targets given by the company.
Should have an adaptable personality.
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