Customer Service Quality Assurance Specialist

3 weeks ago


Faisalabad City Tehsil, Pakistan TalentPop App Full time

Join Our Team as a Customer Service Quality Assurance Specialist

ABOUT US: Come be part of a premier e-commerce company dedicated to delivering outstanding customer experiences We are seeking a highly detail-oriented Customer Service Quality Assurance Specialist to ensure our support team maintains the highest standards of service.

WHY THIS ROLE MATTERS: As a Customer Service Quality Assurance Specialist, you will play a vital role in evaluating and enhancing the quality of customer interactions. Your insights will directly contribute to improving customer satisfaction and maintaining our reputation for exceptional service.

IDEAL CANDIDATE:

  • Minimum of 1 year of experience in a remote or BPO setup.
  • At least 1 year of experience as a Quality Assurance Specialist or in any quality-related role.
  • Familiarity with tools like Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
  • Strong analytical skills with keen attention to detail.
  • Excellent communication and collaboration skills.
  • Prior experience with ticketing systems and quality assurance tools is preferred.

KEY RESPONSIBILITIES:

  • Conduct comprehensive reviews of customer support interactions across all channels to evaluate service quality.
  • Ensure customer service representatives adhere to established quality standards.
  • Provide detailed, constructive feedback to support agents and team leads.
  • Collaborate with team leads to identify areas for agent development.
  • Contribute to the creation and refinement of training materials and internal knowledge bases.
  • Track and report on QA performance metrics to support ongoing improvements.

WORK HOURS:

  • Full-Time, Remote
  • Operating on US PST hours

COMPENSATION & PERKS:

  • $5 per hour with annual performance-based increases
  • Paid Time-Off
  • Performance & Recognition Bonuses
  • HMO + Dental Coverage
  • Company Swag Kits
  • Year-End Bonus

HOW TO APPLY: Submit your application using the link below: Apply Here APPLICATION CODE: JAZZHR

If you're passionate about maintaining customer service excellence and have a sharp eye for quality improvement, we can't wait to hear from you

#J-18808-Ljbffr

  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Quality Assurance EngineerWe are seeking a skilled Quality Assurance Engineer to ensure the quality and functionality of our iOS/macOS applications.

  • Sales Specialist

    3 weeks ago


    Faisalabad City Tehsil, Pakistan EFU Life Assurance Ltd. Full time

    3 weeks ago Be among the first 25 applicantsDirect message the job poster from EFU Life Assurance Ltd.Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for a Sales Specialist at EFU Life Assurance Ltd. The Sales Specialist will be responsible for communication with customers, providing exceptional customer...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Junior QA Tester Job SummaryWe are seeking a highly motivated Junior QA Tester to contribute to our quality assurance efforts. This role involves executing test cases, analyzing results, and ensuring the highest level of quality in software development.A successful candidate will have a strong analytical mindset, excellent communication skills, and the...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    ResponsibilitiesData Quality Assurance: Ensure data accuracy and consistency by cleaning and validating data.Reporting: Build detailed reports for upper management using relevant data.Quality Data Collection: Formulate techniques to ensure adequacy, accuracy, and legitimacy of data.Research and Development: Conduct in-depth web research on various topics and...


  • Faisalabad City Tehsil, Pakistan beBee Careers Full time

    A highly skilled Project Manager Quality Assurance (QA) engineer is required to spearhead our testing efforts. In this role, you will be accountable for designing and implementing tests, debugging issues, and defining corrective actions to ensure our software's top-notch quality.Key ResponsibilitiesMust have experience of software quality assurance of above...

  • Quality Assurance

    3 days ago


    Faisalabad City Tehsil, Pakistan Garments Sourcing Full time

    Quality Assurance / Control Head Garments Sourcing, Pakistan Education: Graduation, preferably in textiles.An established multinational apparel sourcing operation is looking for a dynamic person to manage its quality department. The candidate must meet the following criteria:At least 15 years of relevant experience in leading manufacturing setups or liaison...


  • Peshawar City Tehsil, Pakistan beBee Careers Full time

    Deputy Manager Quality Assurance OverviewSynopsisThis is a dynamic role where you will be working closely with the sales and marketing team to ensure that customers are satisfied regarding quality issues. You will also be responsible for minimizing quality inspection wastages and customer complaints.Key ResponsibilitiesTo develop and implement quality...


  • Peshawar City Tehsil, Pakistan beBee Careers Full time

    Job Summary:We are seeking a Quality Assurance Officer to assist in developing policies, procedures and standard operating procedures within the work area. The successful candidate will provide guidance on the development, implementation, monitoring and review of QA procedures, including training and information sessions for staff.


  • Faisalabad City Tehsil, Pakistan Brainyte Full time

    Company DescriptionBrainyte, based in Pakistan, is a leading IT solutions provider delivering high-performance software globally. Our team combines cutting-edge technologies with technical and creative skills to design, build, and maintain software solutions that empower businesses to grow. Specializing in Mobile App Development, Web Development, and Graphic...


  • Peshawar City Tehsil, Pakistan North West General Hospital & Research Center Full time

    Northwest General Hospital & Research Centre & Northwest General Hospital II, Peshawar, leading healthcare institutions in the region require the services of: Quality Assurance OfficerQualification / Requirements:Candidate must have Bachelor's or Equivalent degree from HEC recognized university.Experience in Healthcare Quality Assurance/ Management will be...