Customer Service Quality Assurance Specialist

1 day ago

Faisalabad City Tehsil, Pakistan TalentPop App Full time

Join Our Team as a Customer Service Quality Assurance Specialist

ABOUT US: Come be part of a premier e-commerce company dedicated to delivering outstanding customer experiences We are seeking a highly detail-oriented Customer Service Quality Assurance Specialist to ensure our support team maintains the highest standards of service.

WHY THIS ROLE MATTERS: As a Customer Service Quality Assurance Specialist, you will play a vital role in evaluating and enhancing the quality of customer interactions. Your insights will directly contribute to improving customer satisfaction and maintaining our reputation for exceptional service.

IDEAL CANDIDATE:

  • Minimum of 1 year of experience in a remote or BPO setup.
  • At least 1 year of experience as a Quality Assurance Specialist or in any quality-related role.
  • Familiarity with tools like Google Sheets, Slack, Gorgias, Shopify, and Zendesk.
  • Strong analytical skills with keen attention to detail.
  • Excellent communication and collaboration skills.
  • Prior experience with ticketing systems and quality assurance tools is preferred.

KEY RESPONSIBILITIES:

  • Conduct comprehensive reviews of customer support interactions across all channels to evaluate service quality.
  • Ensure customer service representatives adhere to established quality standards.
  • Provide detailed, constructive feedback to support agents and team leads.
  • Collaborate with team leads to identify areas for agent development.
  • Contribute to the creation and refinement of training materials and internal knowledge bases.
  • Track and report on QA performance metrics to support ongoing improvements.

WORK HOURS:

  • Full-Time, Remote
  • Operating on US PST hours

COMPENSATION & PERKS:

  • $5 per hour with annual performance-based increases
  • Paid Time-Off
  • Performance & Recognition Bonuses
  • HMO + Dental Coverage
  • Company Swag Kits
  • Year-End Bonus

HOW TO APPLY: Submit your application using the link below: Apply Here APPLICATION CODE: JAZZHR

If you're passionate about maintaining customer service excellence and have a sharp eye for quality improvement, we can't wait to hear from you

#J-18808-Ljbffr

  • Quality Assurance Specialist

    1 week ago

    Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Job DescriptionWe are seeking an experienced and skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for leading the plant quality functions and personnel to safely, responsibly, consistently and cost effectively test and produce products that meet all applicable government, customer and company...

  • Quality Assurance Specialist

    4 weeks ago

    Faisalabad City Tehsil, Pakistan Globital Full time

    This is a full-time on-site role for a Quality Assurance Specialist located in Faisalabad. The Quality Assurance Specialist will be responsible for quality control, assurance, management, GMP, and auditing processes to ensure products meet standards and regulatory requirements.QualificationsQuality Control and Quality Assurance skillsQuality Management and...

  • Quality Assurance Specialist

    2 weeks ago

    Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Job Title: Quality Assurance SpecialistWe are seeking a detail-oriented Quality Assurance Specialist to join our team. The successful candidate will work on a project focused on evaluating the antioxidant and antimicrobial properties of selected herbs and spices for food quality preservation.Key ResponsibilitiesTo ensure the quality of raw materials and...

  • Quality Assurance Director

    1 week ago

    Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Job SummaryWe are seeking a highly qualified and experienced Quality Assurance Director to lead our quality assurance efforts. The successful candidate will have a PhD/MS/MPhil in TQM or a relevant field and at least 5 years of relevant experience, preferably in a University environment.Main ResponsibilitiesDevelop and implement robust quality assurance...

  • Quality Assurance Lead

    1 week ago

    Faisalabad City Tehsil, Pakistan beBee Careers Full time

    In this role, you will be responsible for ensuring the quality of our products through rigorous testing and quality assurance processes. As a Quality Assurance Lead, you will oversee the development and implementation of tests, working closely with cross-functional teams to identify and resolve issues.Main Responsibilities:Oversight of test development and...

  • Software Assurance Specialist

    1 week ago

    Faisalabad City Tehsil, Pakistan beBee Careers Full time

    We are seeking a skilled Software Assurance Specialist to oversee Quality Assurance (QA) for our software products.Key ResponsibilitiesThe ideal candidate will be responsible for:Designing and implementing comprehensive test plans, ensuring thorough coverage of all product features.Debugging and defining corrective actions to resolve issues...

  • Quality Assurance Director

    2 weeks ago

    Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Job ResponsibilitiesThe incumbent will be responsible for implementing quality assurance processes and methods of evaluation to affirm that the quality of higher education standards is being maintained.He/she will develop Self Assessment Reports of programs in accordance with the requirements laid down in the Quality Assurance Manual of Higher Education...

  • 2. Customer Service Representative

    2 weeks ago

    Faisalabad City Tehsil, Pakistan Interstate AC Service Full time

    Location: Second Floor, 33B D Ground, Block B People's Colony No 1, Faisalabad, PunjabPhone: +92 316 5727772FEMALES ENCOURAGED TO APPLYNote:We might ask for your recent work contact references.To apply, please submit your resume and cover letter to hr@a1jewellers.com.Customer Service Representative (CSR)The ideal candidate will have a strong background in...

  • Quality Assurance Manager

    1 week ago

    Faisalabad, Punjab, Pakistan beBee Careers Full time

    Job OverviewThe Garment Merchandising Quality Specialist is responsible for ensuring quality control across all export orders. This position requires strong initiatives and effective collaboration.Key ResponsibilitiesEnsure compliance with quality standards.Develop and implement effective quality control processes to minimize defects.Maintain accurate...

  • Quality Assurance Lead

    1 week ago

    Faisalabad City Tehsil, Pakistan beBee Careers Full time

    Job DescriptionThe Quality Assurance Lead - Plant Operations is responsible for ensuring the plant's quality functions and personnel operate safely, responsibly, consistently, and cost-effectively. The successful candidate will lead all aspects of plant Quality Assurance (QA) and Quality Control (QC) through effective implementation and sustenance of quality...