Customer Service

3 weeks ago

Gujranwala, Punjab, Pakistan Stafflink Services Full time

  • Location: Loyang

  • Working Hours: 8.30am - 6pm

About the Role:

This role responsible for managing end-to-end customer operations, acting as the main point of contact for inquiries, onboarding, and issue resolution. It involves coordinating with internal teams to deliver tailored solutions, driving customer satisfaction, and identifying opportunities for upselling. The role also covers billing accuracy, vendor invoice verification, and participation in process improvement initiatives related to warehousing, distribution, and digital transformation. Ideal candidates will have experience in e-commerce transactions, strong communication skills, and a proactive, customer-focused mindset.

Key Responsibilities:

  • Serve as the primary liaison for operational matters, customer inquiries, and technical support, ensuring timely and efficient issue resolution.

  • Lead new customer onboarding, providing guidance through the setup process and delivering early-stage support to ensure a seamless transition.

  • Proactively monitor customer accounts to detect and address potential issues, driving improvements that enhance satisfaction and retention.

  • Identify opportunities for upselling and cross-selling by recommending suitable products or services aligned with evolving customer needs.

  • Collaborate with cross-functional teams—including Sales and Operations—to craft customized solutions that meet customer-specific requirements and deliver value.

  • Provide excellent customer service by addressing concerns, inquiries, and service requests with professionalism and a sense of urgency.

  • Troubleshoot and resolve issues by offering actionable, customer-centric solutions in alignment with company policies and service standards.

  • Gather and assess customer feedback to measure satisfaction and identify areas for product and service enhancement.

  • Cultivate long-term customer relationships to foster loyalty and encourage advocacy through referrals or testimonials.

  • Manage customer invoicing processes with accuracy and efficiency while continuously improving the Accounts Receivable workflow.

  • Review and verify vendor invoices to ensure compliance with procurement procedures and financial standards.

  • Contribute to cross-departmental initiatives aimed at optimizing warehousing, distribution, and digital workflows, including automation and process improvement efforts.

Requirements:

  • Diploma in Supply Chain Management or a related field preferred

  • 1–2 years of experience in e-commerce operations or related roles

  • Proficient in Microsoft Office Suite; knowledge of freight management systems is advantageous

  • Experience with billing, invoicing, and financial systems

  • Strong problem-solving skills with the ability to handle customer issues and complaints effectively

  • Customer-focused with a commitment to continuous service improvement

  • Excellent communication skills, both written and verbal.

Why Join Us?

Ready to take your career to new heights?
Apply now and be part of a team that delivers more than just cargo – we deliver confidence.

HOW TO APPLY:

Interested applicants, please click on "Apply Now".

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

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