Senior Manager, Real Estate Services

1 week ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team as Senior Manager, Real Estate Services.

Business: Real Estate Services
Principal responsibilities
Business
  • Ensure real estate is a key business enabler through innovative initiatives supporting Portfolio Optimization, Workplace and Facilities Management, Retail Solutions, ESG, Critical Facilities, Future of Work, and Risk Management. Focus on ESG/Sustainable Operations, including energy efficiency, renewable energy, waste management, recycling, sustainable diets, resource consumption, and certifications like LEED, WELL, WiredScore.
  • Utilize data-driven decision making to meet RES and Sustainable Operations targets. Collaborate with regional RES leadership to guide local businesses on future workplace strategies, considering employee experience, technology, and sustainability, to support HSBC's current and future needs.
  • Advise on operations, marketing, and review of owned assets to align with HSBC's real estate strategy from a Landlord/Investor perspective. Manage the P&L of owned assets and oversee strategic business partners, including KPI reviews and compliance with service agreements.
  • Implement strategies and provide insights on occupancy and expenses to inform business decisions, supported by Management Information (MI).
  • Lead workplace strategy and support the Future of Work program, promoting hybrid and flexible working models.
  • Drive innovative, customer-focused solutions across data, technology, and innovation themes within RES.
  • Partner with business units to understand and meet their real estate needs, ensuring alignment with Group objectives. Lead change management and talent development to adapt to industry dynamics and multigenerational workforce expectations. Oversee property portfolio planning, including potential creation of property investment entities or joint ventures, and ensure security measures protect personnel and assets.
  • Ensure real estate assets are protected against theft and damage. Manage Travel and Expense policies for RES employees.
  • Engage with regulators to stay ahead of regulatory requirements. Build strong stakeholder relationships to meet service needs. Manage customer experience, address root causes of dissatisfaction, and implement corrective actions.
  • Oversee property management performance, working with building managers and FM teams. Manage the annual P&L for each asset, including capital investments, lifecycle plans, leasing, and technology deployment aligned with HSBC's strategic vision.
  • Continuously reassess operational risks and controls, ensuring compliance with HSBC's '3 Lines of Defense' principles amid changing conditions and technological advances.
  • Manage market headcount and lead the people agenda, including talent management and organizational structure. Implement performance management and reward strategies to promote sustainable growth and responsible risk management. Use a business partnering approach to align solutions with regional and group objectives.
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