Sr. Analyst, Technical Systems

1 day ago

Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full time

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:
The Sr. Analyst, Technical Systems will take a prominent role assisting the team as well as key stakeholders across various tasks related to multiple applications and business processes including improving providing hands-on technical support to applications and understanding business requirements of the solutions being supported.

Technical Leadership & System Administration

  • Ensure continuous availability, stability, and optimal performance of the Concur system to support business operations.
  • Oversee expense administration functions within Concur, including audit rule configurations, policy management, expense types, and group configurations.
  • Diagnose and resolve complex software and connectivity issues, ensuring minimal disruption to end users.
  • Provide expert-level guidance and support to employees regarding expense processes, policies, and system-related issues via ServiceNow.
  • Collaborate with cross-functional technical and business teams to resolve high-impact system issues efficiently.
  • Manage and assign orphaned credit cards and transactions within Concur, ensuring proper allocation and reconciliation.
  • Monitor, troubleshoot, and resolve exceptions related to daily system jobs, including account extracts and employee file imports.
  • Lead the development and delivery of technical and functional training for both users and administrators.
  • Design, develop, and optimize Concur Intelligence reports, ensuring data-driven insights support key business decisions.
  • Establish and enforce best practices, maintaining compliance with corporate policies and industry standards.
  • Partner with business stakeholders to identify and drive process improvements and product enhancements.

Operations, Project Management & Business Analytics

  • Partner with project teams, key stakeholders, and leadership to prioritize business requirements, translating them into actionable strategies.
  • Contribute to the planning, coordination, and execution of system migrations and production rollouts, ensuring seamless transitions.
  • Conduct comprehensive business process analysis, identifying efficiency opportunities and implementing improvements.
  • Actively participate in stakeholder meetings, providing strategic insights into upcoming projects and initiatives.
  • Develop and implement training programs and materials to enhance user adoption and ensure successful system utilization.

Qualifications & Expertise

  • 5+ years of hands-on experience in Concur Expense and/or Request configuration, with deep functional and technical expertise in SAP ICS; prior support experience is a strong advantage.
  • Proven experience in enterprise-level software troubleshooting, with a track record of diagnosing and resolving complex system issues.
  • Strategic experience in end-user support and helpdesk functions, ensuring high-quality service delivery and issue resolution.
  • Proficiency in enterprise reporting tools, including Cognos, with the ability to analyze and interpret data for decision-making.
  • Strong understanding of ERP ecosystems, with preferred experience in SAP S/4HANA and integration methodologies.
  • Exceptional analytical and problem-solving skills, with the ability to translate technical challenges into business solutions.
  • Superior communication and stakeholder management skills, with the ability to engage, influence, and lead conversations with technical and business teams.
  • Proven leadership in cross-functional collaboration, driving alignment between business requirements and system capabilities.
  • Ability to manage multiple high-impact initiatives, balancing competing priorities in a fast-paced, complex environment.
  • Expert-level proficiency in Microsoft Office Suite, leveraging Excel, PowerPoint, and Word to develop executive-level reports, presentations, and analyses.

Preferred Experience & Additional Competencies

  • Global or enterprise-level experience, with an understanding of scaling solutions across diverse business environments.
  • Proficiency in data visualization and analytics tools (e.g., Tableau, Power BI) to enhance reporting and strategic insights.
  • Comfortable working in highly iterative, agile, and unstructured environments, demonstrating adaptability and innovation.

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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