
Front Office Manager
3 weeks ago
Role & responsibilities :
Key Responsibilities:
- Supervise daily operations of the front office, including reception, concierge, reservations, and guest services.
- Ensure smooth check-in and check-out processes with a focus on guest satisfaction.
- Manage and train front office staff, ensuring high levels of professionalism and service.
- Handle guest complaints and special requests promptly and professionally.
- Monitor room availability, occupancy levels, and coordinate with housekeeping for room readiness.
- Maintain accurate records of bookings, billing, and payments using the hotels PMS.
- Prepare front office budgets, forecasts, and performance reports.
- Enforce hotel policies, procedures, and service standards.
- Coordinate with other departments to ensure seamless guest experiences.
- Drive upselling efforts and promote hotel services and facilities.
Preferred candidate profile:
Experience in IDS Software mandatory
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