
WordPress Support Engineer
3 weeks ago
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Web Cube Technologies
WordPress Support Engineer - Job Description
Company Overview – Web Cube Technologies
Web Cube Technologies is a Karachi-based tech company that specializes in crafting high-quality web applications for startups and organizations. We focus on delivering cost-effective, creative digital solutions paired with excellent customer service and support. Our mission? Helping businesses establish a strong, engaging online presence through innovation and design.
About the Role:
We are seeking a motivated and technically skilled Support Engineer to join our team. As a Support Engineer specializing in WordPress, you will play a crucial role in ensuring our customers receive timely and effective technical support via email and Zoom calls. You will work independently and with our development team to resolve customer issues, provide product guidance, and contribute to the ongoing improvement of our products and processes.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally through designated communication mediums.
- Troubleshoot and resolve customer issues related to our WordPress products and services, including compatibility, functionality, and usage questions.
- Assist customers in leveraging the full potential of our services, including E-commerce, LMS, memberships, affiliate programs, gamification, and more.
- Collaborate with our development team to investigate and resolve complex technical issues.
- Document and track customer-reported bugs and enhancement requests.
- Maintain accurate records of all customer queries and support cases.
- Assist in creating and maintaining product documentation, knowledge base articles, and tutorials.
- Stay up to date on WordPress updates, best practices, and trends to provide informed support.
- Identify opportunities for process improvement and suggest solutions.
- Meet or exceed performance targets and customer satisfaction goals.
Qualifications:
- Proven experience working with international clients and confidently resolving their queries.
- Excellent written and verbal communication skills in English.
- Strong understanding of WordPress architecture, themes, plugins, and the broader ecosystem.
- Bachelor's degree in Computer Science or a related field.
- Experience providing technical support in a software development environment.
- Exceptional troubleshooting and problem-solving abilities.
- Strong interpersonal skills with a customer-centric mindset.
- High attention to detail with the ability to multitask and manage priorities effectively.
- Seniority levelEntry level
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesSoftware Development
Referrals increase your chances of interviewing at Web Cube Technologies by 2x
Java Technical Support Engineer - Remote WorkNetwork Engineer, Trilogy (Remote) - $100,000/year USDTechnical Lead, IgniteTech (Remote) - $200,000/year USDArtificial Intelligence Engineer, IgniteTech (Remote) - $100,000/year USDKarachi Division, Sindh, Pakistan 1 month ago
Intermediate Full-Stack Software DeveloperSoftware Engineer - React Native - Fully RemoteKarachi Division, Sindh, Pakistan 4 months ago
QA Automation Engineer, Trilogy (Remote) - $60,000/year USDNew Karachi Town, Sindh, Pakistan $30.00-$30.00 2 days ago
Senior DevOps Engineer, Trilogy (Remote) - $100,000/year USDWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
SEO Specialist
2 days ago
Karachi, Sindh, Pakistan Wordpress Website Full timeSEO Specialist Wordpress Website, Pakistan Looking for a great place to grow your career. We are hiring a talented SEO Specialist Professional to join our Team. If you're excited to be part of our team,Timing:8 hrs. Duty Timing (1hr break)Friday Half Day (3pm - 7pm) & Sunday HolidayOnsite or Online Job:Work from Home Job - Females are encouraged to...
-
Sr Wordpress Engineer
2 days ago
Karachi, Sindh, Pakistan TeknoFlair Full timeSr Wordpress Engineer / Lead Developer TeknoFlair, Pakistan TEKNOFLAIR is looking for an energetic individual with experience in WordPress Back-End development. The selected person will be responsible for managing projects independently, making decisions regarding workflow and structure, and communicating directly with clients to meet requirements and set...
-
WordPress Developer
2 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeWe are seeking a skilled and enthusiastic WordPress developer to fill this critical role.Job DescriptionThis position includes both front-end and back-end development, encompassing the creation of WordPress themes and plugins.The ideal candidate should possess an in-depth knowledge of the latest industry trends and content management systems, as well as...
-
Wordpress Developer
1 week ago
Karachi, Sindh, Pakistan DotClick Full timeWe're looking for a WordPress Developer to join our night shift team.Key Responsibilities:Develop and maintain WordPress websites.Customize themes and plugins to meet project requirements.Optimize website performance and troubleshoot technical issues.Ensure responsive design and smooth functionality.Collaborate with the team to implement innovative...
-
Wordpress & Shopify Developer
2 days ago
Karachi, Sindh, Pakistan Nexarce Full timeDirect message the job poster from NexarceSenior Software Engineer & Manager @ NexarceAbout the Role:We are seeking a highly motivated and skilled WordPress & Shopify Developer to join our team at Nexarce's Karachi Division. The WordPress & Shopify Developer will be responsible for designing, building, and maintaining websites on WordPress and Shopify...
-
WordPress Site Builder
1 week ago
Karachi, Sindh, Pakistan beBee Careers Full timeWe are seeking a skilled WordPress Developer to join our team.Job DescriptionCreate and maintain high-performance WordPress websites.Customize themes and plugins to meet project requirements.The ideal candidate will have experience with WordPress theme and plugin customization, as well as hands-on expertise in WooCommerce setup, management, and optimization....
-
Full Stack WordPress Plugin Developer
1 week ago
Karachi, Sindh, Pakistan Web Cube Technologies Full time1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Web Cube Technologies is a technology solutions company based in Karachi that specializes in creating high-quality web applications for organizations and startups. We are dedicated to providing cost-effective business value through cutting-edge...
-
WordPress Developer
2 days ago
Karachi, Sindh, Pakistan XAutonomous LLC. Full timeJob Description:We are seeking a skilled and motivated WordPress Developer to join our team. The ideal candidate will have strong expertise in PHP, creating and customizing WordPress websites, using Elementor, and integrating WooCommerce and various plugins/extensions. The role also requires proficiency in website migration, backups, and restoration. If you...
-
WordPress Back End Developer
2 weeks ago
Karachi, Sindh, Pakistan Codup Full timeWordPress Back End Developer - E CommerceWordPress Back End Developer - E Commerce1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Codup20k followers | Technical Recruiter | Head Hunter | HR Professional | People's and Culture Operations SpecialistKey...
-
Experienced WordPress Developer
2 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeSenior Wordpress DeveloperWe are looking for a talented PHP / WordPress Developer who can work independently and writes clean code.Requirements:A minimum of 2 years hands-on experience with:WordPressWooCommercePHPHTML / HTML5CSS3PSD to HTML to WordPress conversionMySQLNecessary Skills:Fast website developmentAbility to program in WordPress / PHPConvert PSD...