Program Manager – Global ASP Partners

13 hours ago

Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Program Manager – Global ASP Partners plays a central role in executing the Zones ASP (Authorized Service Provider) Program. This individual is responsible for end-to-end contractor partner management—supporting partner selection, recruitment, onboarding, and ongoing relationship and performance management. The role requires frequent collaboration with Solution Architects, Delivery Business Units (BU), Sales, and Global Operations, and also includes operational project tracking and reporting responsibilities.

This position demands high levels of organization, initiative, cross-cultural communication, and stakeholder management, particularly as it supports a globally distributed team with centralized program governance

What You Will Do as a Program Manager – Global ASP Partners:

Employees employed in the role of Program Manager – Global ASP Partners shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Your Responsibilities Will Include, But Are Not Limited To
  • Partner Selection & Recruitment Support Assist in identifying and vetting new ASP partners based on standardized selection criteria. Track partner requests, align with BU leaders, and manage documentation through Lexion and internal onboarding workflows.
  • Onboarding & Documentation Management Coordinate all onboarding steps, including the collection of tax forms, contracts (MSPA, MNDA, DPA), insurance (COI), and intake forms. Maintain organized records and ensure timely completion of partner onboarding checklists.
  • Relationship Management & Communication Serve as the primary liaison for partner questions, escalations, and resource coordination. Ensure partners are well-supported and aligned with Zones' goals, including regular check-ins and participation in QBRs.
  • Performance Management & Compliance Monitoring Track key performance indicators (KPIs), SLA compliance, and partner health using dashboards and feedback forms. Flag underperforming partners and support corrective actions.
  • Operational Reporting & Data Entry Maintain and update the centralized ASP partner directory, global partner dashboards, and intake trackers. Provide weekly and monthly reports on partner status, performance, and program gaps.
  • Internal Collaboration & Program Support Work closely with Delivery Leaders, Global Operations Specialists, and Regional ASP Leads to support global coverage strategies, resource mapping, and escalation resolution.

What You Will Bring To The Team
  • Bachelor's degree in Business Administration, Operations, or related field preferred.
  • Minimum 2+ years of experience in program coordination, partner/vendor management, or service delivery support.
  • Experience working in a multinational or remote team environment preferred.
  • Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook, SharePoint). PowerBI
  • Comfortable working with project management tools, centralized databases, and dashboards.
  • Prior experience using contract management tools (e.g., Lexion) is a plus.
  • Exceptional attention to detail, organizational skills, and follow-through.
  • Proactive communicator with excellent English written and verbal skills.
  • Able to juggle multiple priorities and manage up, across, and down effectively.
  • Strong problem-solving mindset, comfortable escalating and resolving issues under pressure.

Preferred Attributes
  • Experience working with IT services or global field services partners
  • Prior exposure to SLA-driven environments and partner compliance workflows
  • Knowledge of onboarding or contract processes in a corporate or tech services environment
  • Ability to think critically, improve processes, and document procedures

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.

Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)
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