Quality Assurance Executive

7 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time

Join to apply for the Quality Assurance Executive role at ibex. Pakistan.

Ensure service delivery aligns with established quality standards, elevating customer satisfaction and operational efficiency. Drive continuous improvement through meticulous evaluation, fostering excellence in the BPO organization.

Qualifications
  • Graduation / Intermediate and pursuing Graduation
  • MS Office and good Reporting Skills
  • Excellent Communication and Interpersonal Skills
  • Teamwork, Discipline, and Time Management
  • Strong Communication
  • Analytical Skills
  • Target Oriented
  • Pressure Handling
Responsibilities
  • Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence.
  • Analyze evaluation data for actionable insights, driving data-backed decisions that enhance customer experiences.
  • Collaborate cross-functionally to develop training programs, streamline processes, and maintain high service standards.
  • Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
  • Provide constructive feedback to agents, empowering skill development for improved customer interactions.
  • Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
  • Collaborate with Customer Experience teams to identify pain points, enhancing satisfaction and loyalty through improved journeys.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Quality Assurance
Industries
  • Outsourcing and Offshoring Consulting
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