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Specialist, Client Financial Relations, SPDJI
4 weeks ago
Grade Level (for internal use): 08
S&P Global Corporate
The Role: Specialist, Client Financial Relations, SPDJI (Temporary)
The Team / The Business: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. Responsible to follow established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service.
The Impact: This role will be a part of the collections team responsible for providing coverage to the US & Canadian time zone, specifically for the S&P Dow Jones Indices Division.
What's in it for you: Be part of the growing Global Business Services operations in India, Hyderabad and be given the opportunity to work in a highly diverse and multicultural environment.
Key Responsibilities:
- Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications.
- Enforcing policies and procedures related to payment, cancellation, and suspension/termination of customer services.
- Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/procedures, payment histories, statements of account, among others.
- Monitoring and maintaining accounts within the assigned territory which includes the performance of reconciliations and adjustments.
- Working with other business teams including but not limited to Sales, Order Management, and Client Services to solve customer issues that could hinder payment.
- Noting and reporting customer status through account reviews, account notes, and meetings with various business stakeholders.
- Assisting in the maintenance of customer contact information.
- Assist in mutual support and knowledge sharing of the global Credit and Collections team.
- Performing other related tasks as required.
Qualifications:
- At least a Bachelor's degree in any field or relevant discipline.
- Preferably with 3-5 years of experience in Collections, Customer Service, or Billing experience in a Business-to-Business (B2B) environment.
- Candidates must have excellent verbal and written English communication, with a strong ability to work in global teams.
- Excellent problem-solving skills, strong attention to detail, and goal orientation are competencies critical to the success of this role.
- Commitment to excellent customer service.
- Ability to prioritize and manage multiple responsibilities and meet deadlines.
- Basic knowledge of MS Office Suite including Excel a plus.
- Must be flexible to work the night shift (US/CA coverage).
Reminder:
- This is a 12-month fixed-term role.
