Operations Manager – Southern Zone

1 week ago


Karachi, Sindh, Pakistan The Citizen Foundation Full time
Overall Compliance Monitoring
  • Seek guidance / instructions from zonal GM, in consultation with Ops Excellence and other departments in HO and ensure further sharing with regions / areas in the spirit for best compliance.
  • Ensure overall effective use of observations and data through compliance checks to bring about continuous improvement in regions / area(s).
  • Provide support to different branch heads of regions to initiate appropriate response to official requirements.
Operational Efficiency
  • Implement robust data quality management practices to ensure accuracy and reliability.
  • Oversee enrolment / retention strategies to optimize resource utilization.
  • Manage supply chain & logistics to ensure timely & efficient resource delivery.
  • Effectively handle vendors management to build / maintain strong partnerships.
  • Establish communication forums and channels to facilitate seamless internal communication.
  • Generate and analyze performance reports to identify areas for operational improvement.
Resource Management
  • Upon instructions from higher ups including GM, communicate schools, areas & regions requirements to different departments while acting as a bridge between various departments e.g. RMD, Education, Supply Chain, Engineering, Marketing and IT.
  • Verification, compilation / preparation and submission of central zone level annual reports / briefings including annual planning, RDP, NW planning, R&M, annual reviews and annual ceremonies etc. and ongoing procurement demand including R&M, centrally for all schools through concerned official in regions.
  • Complete management and monitoring of R&M, fleet, logistical support, annual budget and procurement demands at Zone level for central activities / major events.
Network Planning & Development
  • Alignment with Zone's expansion plan, explore and cultivate opportunities with external partners through Regions / areas to enhance the organization's network.
  • Contribute to strategic growth and consolidation initiatives for the organization; taking lead from areas / regions and higher ups.
  • Assist regions / areas in their efforts in documentation processes for land / school acquisitions for future development, where required.
  • Coordinate with government partners to align organizational goals with regulatory requirements.
Data Management
  • Acquire and compile data related to operational, financial, logistics and administrative issues and forward to relevant departments; accuracy and time management be kept as hall mark.
  • Ensure proper archiving of important data and its availability when and where required officially.
  • Assist region / areas in collection, verification and resolution of data related issues (including audit and other administrative data).
Relationship / Growth Management
  • Maintain seamless communication with all departments of HO especially Ops Excellence and regions / areas, with utmost clarity and understanding the spirit of instructions.
  • Form and maintain strong working relationships with HO, regional & area teams to ensure a strong collaborative working environment.
  • Develop relationships of trust with seniors as well as field teams.
  • Provide requisite support to different staff of regions to comprehend and respond to any unresolved issues.
  • Also assist regional staff in their professional growth, where required.
Quality Assurance
  • Oversee implementation of informed policies and amendments to ensure better outlook of the organization.
  • In consultation with senior management, develop and execute plans for program interventions to ensure effective execution.
  • Collaborate closely with education teams to align interventions with organizational goals and track to conclusive end.
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