Service Operations Manager/Team Leader

7 days ago


Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Team Leader.

In this role, you will:

  1. Manage a team of 8-9 Operations Engineers responsible for delivering First Line Support to Business and Technology Customers on tools like Workload Automation (Control-M, IWS, CA-7) and File Transmission tools (Connect Direct, Sterling File Gateway).
  2. Plan, execute, and oversee daily operations to meet support and service level requirements.
  3. Monitor team performance, provide coaching and mentorship to ensure objectives are met, and foster a high-performing team environment.
  4. Coordinate with other business areas within HSBC, demonstrating strong communication skills and tactful management of challenging situations.
  5. Create shared vision and goals, promoting a positive organizational impact.
  6. Maintain and improve SLA adherence, ensuring compliance with HSBC policies.
  7. Be flexible to work shifts and outside normal hours as required by business needs.
  8. Contribute ideas and initiatives to enhance governance, administration, and teamwork.
  9. Follow HSBC policies, procedures, and controls, promptly raising concerns about potential issues in line with reporting protocols.
  10. Apply policies and standards to ensure high-quality work, effective risk management, and regulatory compliance.
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