Service Operations Manager/Team Leader

4 weeks ago


Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Team Leader.

In this role, you will:

  1. Manage a team of 8-9 Operations Engineers responsible for delivering First Line Support to Business and Technology Customers on tools like Workload Automation (Control-M, IWS, CA-7) and File Transmission tools (Connect Direct, Sterling File Gateway).
  2. Plan, execute, and oversee daily operations to meet support and service level requirements.
  3. Monitor team performance, provide coaching and mentorship to ensure objectives are met, and foster a high-performing team environment.
  4. Coordinate with other business areas within HSBC, demonstrating strong communication skills and tactful management of challenging situations.
  5. Create shared vision and goals, promoting a positive organizational impact.
  6. Maintain and improve SLA adherence, ensuring compliance with HSBC policies.
  7. Be flexible to work shifts and outside normal hours as required by business needs.
  8. Contribute ideas and initiatives to enhance governance, administration, and teamwork.
  9. Follow HSBC policies, procedures, and controls, promptly raising concerns about potential issues in line with reporting protocols.
  10. Apply policies and standards to ensure high-quality work, effective risk management, and regulatory compliance.
#J-18808-Ljbffr
  • Team Leader

    2 weeks ago


    Hyderabad City Taluka, Pakistan HSBC Full time

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.HSBC is one of the largest banking and...


  • Hyderabad City Taluka, Pakistan beBee Careers Full time

    As a technical leader, you will be responsible for overseeing the overall SAP platform support and service delivery at our Global Capability Center (GCC). This role involves managing a cross-functional team of experts across SAP Infrastructure, Development, Security, and Analytics domains.About the RoleThe ideal candidate will have extensive experience in...

  • Leader

    3 days ago


    Hyderabad City Taluka, Pakistan beBee Careers Full time

    As a seasoned professional, you will be responsible for overseeing projects and tasks in a fast-paced environment.We are seeking an experienced individual to join our team as a Team Leader. In this role, you will:Demonstrate exceptional project management skills, including the ability to track and report progress against established milestones, metrics, and...


  • Hyderabad City Taluka, Pakistan beBee Careers Full time

    Takaful Sales Manager ResponsibilitiesDevelop and implement sales strategies to drive sales growth.Manage a sales team to ensure they are meeting their targets and providing excellent customer service.Analyze market trends to stay ahead of the competition and build strong relationships with clients.Meet sales targets and provide regular feedback to the...


  • Hyderabad City Taluka, Pakistan beBee Careers Full time

    Service Insights and Intelligence LeadServe as a strategic senior leader, responsible for the global accountability of Service Level Management (SLM) and the Configuration Management Database (CMDB). This role is pivotal in delivering operational resilience and ensuring compliance with evolving regulatory frameworks.


  • Hyderabad City Taluka, Pakistan beBee Careers Full time

    Operations Excellence Leader - Human ResourcesWe are seeking an experienced leader to join our Human Resources team as an Operations Excellence Leader - Human Resources. This role is responsible for driving transformation and excellence in human resources operations.Demonstrate expertise in human resources operations management with a focus on rewarding...

  • Engineering Leader

    3 days ago


    Hyderabad City Taluka, Pakistan beBee Careers Full time

    Engineering Leader - Fulfillment OperationsWe are looking for a seasoned Engineering Leader to drive the development and implementation of cutting-edge solutions for our fulfillment operations.The successful candidate will be responsible for leading a team of engineers, developing and executing a strategic roadmap, and establishing key performance indicators...


  • Hyderabad City Taluka, Pakistan Coinbase Full time

    Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...


  • Hyderabad City Taluka, Pakistan beBee Careers Full time

    Operations Leadership RoleWe are seeking a skilled Operations Leader to assume line management responsibility for a team of typically 8-10 members who provide support to Sourcing & Logistics Operations team globally.


  • Hyderabad City Taluka, Pakistan beBee Careers Full time

    The ideal candidate will have experience in managing a contact center or HR operations team. They will be responsible for leading, coaching, and developing a team of HR Shared Services professionals. The manager will also ensure effective resource allocation and staffing planning.