
Assistant Operations Manager
2 weeks ago
An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.
Responsibilities:
- Manage/handle a department of 50 to 60 people
- Smart execution of department operations within given resources. Their leave and shift management
- Enablement of resources for efficient executions as per their roles and responsibilities
- Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks
- Conducting progress and development meetings with staff
- Strong follow up for on-going projects and its completion on time
- Developing a performance driven team who can achieve their assigned targets
- Creating a professional work environment where individuals are treated equally and fairly
- Implementation of company policies & procedures
- Time to time reviews of KPI's, performance analysis and workable areas
- Training need analysis and development of the staff for next level roles
- Focus for operations improvement and business development
- Process creation and improvement for the best interest of the business
Qualification:
- Must be a graduate; BBA/MBA preferred
- Excellent English communication skills
- Leadership skills, team management, a thorough knowledge of process creation and revamp, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider
- Minimum 5 to 8 years of experience required
- Managing different teams and departments
- International recruitment, customer support & services, business operations, call center operations, and project management
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