Supervisor - Call Center

2 days ago


Lahore, Punjab, Pakistan ZNZ Communications Full time

Bachelor's degree in Business Administration or relevant field

Job Description: Supervisor - Call Center at ZNZ Communications

Responsibilities:

  • Manage and supervise a team of call center representatives
  • Monitor and evaluate team performance to ensure KPIs are met
  • Provide training and coaching to improve team performance
  • Handle escalated customer issues and complaints
  • Generate reports and analyze data to make informed decisions
Job Specification

Required Skills:

  • At least 2 years of experience in a call center environment
  • Strong leadership and communication skills
  • Excellent problem-solving abilities
  • Ability to work under pressure and meet deadlines
  • Proficiency in MS Office and call center software
Information Technology and Services - Lahore, Pakistan
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