Sales Representative

4 days ago

Lahore, Punjab, Pakistan Grace Full time
Overview
  • Customer Support Executive
  • Sales Representative

Location: PIA Road Lahore, Pakistan


Shift timings: 5pm - 2am or 6pm - 3am


Salary: 40K - 60K Basic Salary + incentives


Responsibilities
  • Handle incoming calls or make cold calls (sales) from in a professional and courteous manner
  • Assist in boarding load, tracking shipments, and resolving any issues related to their dispatch requests
  • Negotiate with carriers
  • Coordinate with dispatchers to ensure timely delivery of goods and services to customers
  • Provide customers with accurate and up-to-date information on the status of their dispatch requests
  • Respond promptly and effectively to customer inquiries and complaints
  • Escalate complex issues to the appropriate department or individual
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided
  • Keep accurate records of customer interactions and transactions
  • Provide regular updates to customers on the status of their dispatch requests
  • Identify opportunities to improve customer service processes and procedures.

Qualifications
  • Intermediate, High school diploma, or equivalent required; associate\'s or bachelor\'s degree preferred
  • Minimum of 1-2 years of experience in customer service, preferably in a call center environment
  • Strong communication skills, both written and verbal, with a clear and professional telephone manner
  • Ability to multitask and work in a fast-paced environment
  • Knowledge of customer service principles and practices
  • Familiarity with dispatch processes and procedures preferred

Perks and Benefits
  • Uncapped incentives ($).
  • Daily meals
  • Gaming arena
  • Refreshments
  • Monthly bonuses
  • Annuals tours/ BBQ nights.
  • Transportation for female employees

To apply, send resume at: hr@graceenterprises.com.pk or WhatsApp: 0302 6663513


Job Type: Full-time


Pay: Rs40,000.00 - Rs60,000.00 per month


Work Location: In person


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