
Technical Support Engineer
3 weeks ago
We are looking for a dedicated and technically proficient Support Engineer to join our team. In this role, you will be responsible for providing technical support for our Laboratory Information System (LIS), Billing Management System, resolving technical issues, and ensuring that all software components function efficiently. You will work closely with customers, our development team, and cloud infrastructure, leveraging AWS to ensure that the system meets the highest standards of reliability and performance.
Key Responsibilities:
- Provide technical support to customers using our software.
- Troubleshoot and resolve customer issues related to software functionality, performance, and integration with other systems.
- Collaborate with the development and operations teams to resolve complex technical issues.
- Diagnose, reproduce, and document support tickets, ensuring clear and concise communication with customers.
- Monitor system logs, troubleshoot issues, and escalate complex issues to appropriate internal teams when necessary.
- Assist with onboarding new clients, including software installation, configuration, and integration with existing systems.
- Create and maintain support documentation, knowledge base articles, and FAQs for common issues.
- Identify recurring problems and collaborate with the development team to implement permanent fixes.
- Ensure that all customer requests are handled in a timely manner with high satisfaction.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience (1-3 years) as a Support Engineer or in a technical support role, preferably in the healthcare or laboratory software domain.
- Familiarity with LIS, Medical Billing Software, EHR and their functionalities.
- Hands-on experience with troubleshooting and supporting cloud-based applications hosted on AWS.
- Strong communication skills to interact with customers and internal teams.
- Ability to work independently, manage time effectively, and prioritize tasks.
Entry level
Employment typeFull-time
Job functionInformation Technology
IndustriesSoftware Development
#J-18808-Ljbffr-
Expert Technical Support Engineer
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timePursue a Rewarding Career in Engineering ServicesExpert Technical Support EngineerOur organization is looking for an experienced Expert Technical Support Engineer to provide high-level technical assistance to clients. You will play a vital role in ensuring client satisfaction by delivering exceptional service and support.Key ResponsibilitiesTechincal...
-
Technical Support Engineer
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeAbout the RoleWe are looking for a Technical Support Engineer to join our team. The successful candidate will be responsible for providing technical assistance and resolving issues related to hardware, software, and network infrastructure.Main Duties:Design, implement, and maintain computer systems, servers, and network infrastructure.Work closely with...
-
Technical Support Engineer
3 weeks ago
Lahore, Punjab, Pakistan Soliton Technologies Full timeJob DescriptionSoliton is seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triage them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if...
-
Java Technical Support Engineer
2 days ago
Lahore, Punjab, Pakistan BairesDev Full timeAt BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position,...
-
Technical Support Specialist
4 days ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob Overview:We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance, troubleshooting and repairing computer systems, and managing operating systems. This is an exciting opportunity for a motivated individual who is looking to develop their...
-
Technical Support Engineer
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are looking for skilled IT professionals to join our team as Technical Support Engineers.About the RoleThis role involves providing technical assistance to customers through various channels including email, phone, and live chat.Key Responsibilities:Support customers with technical issues related to Linux servers.Assist in troubleshooting and resolving...
-
Support Engineer
3 weeks ago
Lahore, Punjab, Pakistan Saltech Sol Full timeBachelor's degree in Electrical Engineering or equivalent (fresh graduates are encouraged to apply)Routine maintenance and support services.Job Description: Support Engineer (Fresh Graduates)Responsibilities:- Provide technical support to customers through phone, email, or on-site visits.- Troubleshoot and resolve technical problems related to industrial...
-
Technical Support Engineer
1 week ago
Lahore, Punjab, Pakistan beBee Careers Full timeJob OverviewThis role involves providing technical support to customers, troubleshooting issues, and ensuring customer satisfaction through effective problem resolution. The successful candidate will possess excellent analytical skills, strong problem-solving abilities, and excellent communication and interpersonal skills.The ideal candidate will work...
-
Technical Support Engineer
5 days ago
Lahore, Punjab, Pakistan beBee Careers Full timePost Sale Engineer (IT Support)About the RoleWe are seeking a skilled Post Sale Engineer to join our team. As a Post Sale Engineer, you will work closely with our Information Security and Networking teams to implement and troubleshoot IT solutions.Main Responsibilities:Provide customer support and remote assistanceDeploy IT solutions and conduct...
-
Technical Support Specialist
2 weeks ago
Lahore, Punjab, Pakistan beBee Careers Full timeWe are looking for experienced Level 1/ Level 2 support engineers with a profound knowledge of Linux and Windows.Job DescriptionYou will provide technical & customer support to our clients worldwide. You must have had extensive experience of technical support in this field and strong English communication skills.Responsibilities:Manage support system, live...