Universal Banker

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

• Contributes to improving productivity in the branch
• Branch hygiene standards

• Ensure positive customer experience and manage complaints / escalations

• Establish mutual respect and trust in dealing with others

• Adherence to overall operational standards set by the bank
• Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations
• Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager (as applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures
• Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
• Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
• Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
• Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC
• Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
• Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP
• Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail
• Be aware of and identify high risk indicators for various products and services offered by INM RBWM (e.g., cash, insurance, credit cards products)
• Ensure that all records are obtained in respect of INM RBWM customers or New to bank customers for any products and services provided by HSBC as per the process laid down
• Must ensure that the prescribed process is followed when dealing with non-HSBC customers requesting monetary instruments and wire transfers
• Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
• Be aware of AML risk posed by pouch and mail, monetary instruments, cash services and wire transfer services and undertake the mandatory training for the same
• Take necessary remediation steps in case of breach or non-adherence to the policy laid down in the LoBP
• Undertake due diligence to ensure that the nature of the transaction is in sync with the customer profile, or raise it to line manager for further clarification
• Be aware of the scope of services of various products and services offered and those which are prohibited by the line of Business procedures, and communicate this to the customer in an effective and polite manner
• Ensure adequate due diligence by the individual/team to ensure that the nature of wire transfers, cash services, and monetary instruments are in sync with customer profiles