
Procurement & Vendor Specialist
2 weeks ago
Summary:
The Procurement & Vendor Specialist is responsible for responding to our customers' product requests with accuracy, timeliness, and an understanding of the company's standards. As a key member of the team, the Procurement & Vendor Specialist will be responsible for supporting the business in a variety of activities. These include order processing, communication, invoicing, and administration. Your keys to success will be to develop a rapport with Microsoft, process orders quickly and accurately, drive repeat business, troubleshoot roadblocks, and deliver excellent overall service.
Responsibilities:
- Facilitate and maintain a viable, positive relationship with Vendors.
- Manage and maintain our partner level with Vendors.
- Maximize MDF to support our Marketing development.
- Discover, track, and report changes to the partner programs.
- Discover, track, and report changes to Microsoft and other vendors' products.
- Attend monthly meetings with our Microsoft account manager.
- Track the value of the Microsoft partner program and synergies during an acquisition.
- Maintain product listing in our ERP system.
- Manage Microsoft NCE/CSP renewals.
- Manage net new Microsoft subscription setup, tenancy creation, and termination.
- Track and audit Microsoft tenancy activities.
- Assist in Microsoft monthly reconciliation.
- Manage and update clients' Microsoft CSP/NCE agreements.
- Procure Microsoft Azure reserved instance and Software Assurance renewals.
- Be the POC for large scale domain transfer projects.
- Escalate vendor grievances as needed.
- Prepare purchase orders and sales orders in our ERP system.
Additional Responsibilities:
- Collaborate across all departments to maximize overall client satisfaction.
- Maintain an in-depth knowledge of the products and services that we offer.
- Maintain accurate and up-to-date documentation through the change management processes.
- Document internal processes and procedures related to duties and responsibilities.
- Attend training & team meetings as required.
- Ongoing improvements to Microsoft CSP/NCE Processes.
- Job shadow other team members to ensure the ability to provide coverage for other team members.
- Additional duties as required.
Education Requirements, Skills, and Knowledge:
3 years experience in IT Procurement
- General understanding of SMB networks and what their needs are.
- Proficient with general office applications.
- Process-driven and attention to detail: accuracy in performing procurement responsibilities.
- Strong organizational, presentation, and customer service skills.
- Skill in preparing written communications and materials.
- Ability to multi-task and adapt to changes quickly.
- Self-motivated with the ability to work in a fast-moving environment.
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