Customer Success Specialist – E-commerce

6 days ago


Karachi, Sindh, Pakistan Microvision IT Solutions Full time
Customer Success Specialist – E-commerce

Microvision IT Solutions is hiring a Customer Success & Product Ops Specialist to support onboarding and enablement of small business clients on the Go2Sell platform. You will be the first contact for new leads, assisting with discovery calls, understanding client needs, platform setup, and initial digital marketing efforts.

This client-facing role requires excellent communication, problem-solving, and coordination skills. You will collaborate with product, design, and marketing teams to ensure a smooth onboarding process.

Responsibilities
  • Respond promptly to new leads and schedule discovery calls.
  • Educate clients on platform capabilities and assist with setup.
  • Support store creation, including product uploads, branding, and configuration.
  • Provide credentials and personalized onboarding support.
  • Be the main contact for client queries during onboarding and early adoption.
  • Coordinate with marketing and product teams on SEO, social media, and promotions.
  • Identify pain points and collaborate with the product team to improve onboarding.
  • Maintain CRM and tracking systems for follow-ups.
  • Build strong client relationships and coordinate with internal teams for retention and growth.
  • Lead product presentations and proposals.
  • Leverage SEO, email marketing, and social media to boost traffic and sales (preferred).
  • Contribute strategically to business growth.
Qualifications
  • 4–5 years in client onboarding, customer success, or product operations, preferably in e-commerce or SaaS.
  • Excellent English communication skills; Arabic is a plus.
  • Tech-savvy with quick learning ability for new tools.
  • Highly organized, proactive, and client-focused.
  • Self-motivated and results-driven.
  • Ability to work independently and in a team environment.
Good to have
  • Experience with e-commerce platforms like Shopify, Wix, WooCommerce.
  • Knowledge of SEO, digital marketing, or social media strategies.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time

This job posting appears active; no indications of expiration are present.

#J-18808-Ljbffr

  • Karachi, Sindh, Pakistan beBeeOperations Full time

    Join a fast-paced e-commerce team as an E-Commerce Operations Specialist.This role involves optimizing product listings for clarity and conversion, monitoring inventory levels, and responding to customer reviews to maintain brand trust. The ideal candidate will have experience in e-commerce or Shopify-related roles, proficiency with Shopify and e-commerce...


  • Karachi, Sindh, Pakistan Infoempregos Full time

    Job Description:Group 6542 is hiring for the role of E-commerce Fashion Specialist, focused on the Fashion category for international markets. E-commerce and Fashion expertise.If you are looking to start your career in an environment that values learning and development, this position is perfect for you.Requirements:Willingness to learn and adapt.Basic...


  • Karachi, Sindh, Pakistan Getz Pharma Full time

    Get AI-powered advice on this job and more exclusive features.The E-commerce Operations Specialist will manage and optimize the company's e-commerce platform to support its digital sales initiatives in the pharmaceutical industry. This role focuses on building a seamless e-commerce experience that caters to chronic patients and healthcare professionals while...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Application Support SpecialistWe are seeking an experienced Application Support Specialist with expertise in SAP integration and a passion for modern e-commerce frameworks.This is a fantastic opportunity to work in a fast-paced environment and support cutting-edge e-commerce applications, leveraging strong knowledge of SAP integrations and cloud technologies...


  • Karachi, Sindh, Pakistan beBeeEcommerce Full time

    E-Commerce Operations SpecialistAre you looking for a challenging role where you can utilize your skills in e-commerce and operations? We are seeking an experienced professional to support our Shopify storefront. From product listings to inventory management, you will play a crucial role in our day-to-day success.Key Responsibilities:Optymize product...


  • Karachi, Sindh, Pakistan beBeeEcommerce Full time

    Job Title: E-Commerce Quality Assurance SpecialistWe are seeking a skilled and experienced E-Commerce Quality Assurance Specialist to join our team. This is a key role in ensuring the quality of our e-commerce platform and providing exceptional customer experiences.Key Responsibilities:Conduct regular audits to ensure compliance with e-commerce platform...


  • Karachi, Sindh, Pakistan Juggernaut Commerce Full time

    Direct message the job poster from Juggernaut CommerceDigital Marketing Manager at Juggernaut Commerce | SEO Specialist | Digital Strategist | Social Media Marketer | Content Writer | Brand BuildingJuggernaut Commerce is a leading digital marketing agency located in Karachi, Pakistan. Our major target markets are in Australia, the US, and Pakistan. We...


  • Karachi, Sindh, Pakistan beBeeProject Full time

    Project Coordinator RoleWe are seeking a detail-oriented and organized Project Coordinator to lead and manage end-to-end e-commerce projects. This role requires collaboration across marketing, technology, operations, and customer service teams to ensure seamless execution of digital initiatives, campaigns, and platform enhancements.This is an excellent...


  • Karachi, Sindh, Pakistan TalentPop App Full time

    4 days ago Be among the first 25 applicantsJoin TalentPop App as an E-Commerce Sales Support SpecialistAt TalentPop App, we're redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer's journey. If you're...


  • Karachi, Sindh, Pakistan beBeeEcommerce Full time

    E-commerce Assistant Role OverviewWe are seeking a highly organized and detail-oriented individual to support our Shopify storefront as an E-commerce Assistant. This role is ideal for someone who thrives in the world of e-commerce, enjoys keeping operations smooth and organized, and is passionate about delivering exceptional customer experiences.Key...