Ecommerce Marketplace Expert

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Company Overview:

Juggernaut Commerce is a leading digital marketing agency located in Karachi, Pakistan. Our major target markets are in Australia, the US, and Pakistan. We specialize in helping businesses grow through cutting-edge digital solutions like search engine optimization (SEO), pay-per-click (PPC) advertising, marketplace account management, and pay-per-lead generation. Our team of professionals tailors strategies to client needs, driving traffic, leads, and conversions using the latest tools and technologies.

Role Description:

The Amazon and eCommerce Marketplace Expert will be responsible for managing our online sales presence across various eCommerce platforms, including Amazon, eBay, Etsy, and others. This position requires a detail-oriented individual with hands-on experience in product listings and optimization, inventory control, order processing and fulfillment, customer service, market analysis, promotional strategies, and ensuring compliance with platform policies.

Key Responsibilities:

1. Product Listing and Optimization

• Create, manage, and enhance product listings on Amazon and other eCommerce platforms.
• Conduct keyword research and apply SEO best practices to boost product visibility and rankings.
• Ensure all content, including descriptions and images, is accurate, engaging, and up to date.
• Continuously update listings based on performance data and market trends.

2. Inventory Management

• Monitor stock levels to avoid overstocking or running out of inventory.
• Coordinate restocking with suppliers and warehouse teams.
• Use inventory tools to track and forecast based on demand and sales data.
• Oversee shipment tracking to and from fulfillment centers.

3. Order Processing and Fulfillment

• Manage the entire order process from purchase to delivery.
• Work with fulfillment centers and shipping carriers to ensure prompt and accurate delivery.
• Troubleshoot and resolve order issues, cancellations, and delivery problems.
• Maintain records of all transactions, including orders, shipments, and returns.

4. Customer Service

• Provide excellent customer service, responding to inquiries, complaints, and return requests efficiently.
• Support customers both before and after purchases.
• Monitor reviews and feedback to identify areas for improvement.
• Implement strategies to improve the overall customer experience.

5. Market Research and Analysis

• Conduct research to identify market trends, competitive activity, and opportunities.
• Analyze sales data and metrics to support strategic decisions.
• Compile reports on market insights and performance.

6. Marketing and Promotions

• Plan and implement promotional strategies to drive traffic and sales.
• Manage PPC and other advertising campaigns on Amazon and related platforms.
• Collaborate with the marketing team to create compelling content and promotions.
• Monitor and analyze campaign results to optimize performance.

7. Compliance and Policy Management

• Ensure all activities comply with marketplace policies and regulations.
• Stay up to date with policy changes and adjust strategies accordingly.
• Handle intellectual property issues and platform disputes.
• Implement preventive measures to avoid account suspensions and violations.

Requirements:

• Minimum of 2 years of proven experience in a similar role.
• Bachelor's degree in Marketing, Communications, Information Technology, or a related field.
• Strong familiarity with Amazon, eBay, Etsy, and other eCommerce platforms.
• Solid understanding of SEO and keyword optimization tools.
• Proficiency in inventory control and order management.
• Strong analytical abilities and experience with data-driven decision-making.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks and prioritize efficiently.
• Detail-oriented with a commitment to accuracy and quality.
• Knowledge of eCommerce compliance and policy standards.
• Job Title:Ecommerce Marketplace Expert (On-site)
• Location:Karachi (Preference for candidates near DHA Phase 8)
• Working Hours:10:30 AM - 7:00 PM (Flexible)

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesTechnology, Information and Internet

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