Monitoring Solution Specialist

We're actively hiring for Monitoring Solution Specialist (Dynatrace / AppDynamics / SolarWinds / Datadog / Splunk) Islamabad - Onsite

Client Company Introduction:

Our Client Company is one of the leading technology companies operating in Pakistan for the last 40 years and providing best off the shelf solutions for Technology Infrastructures, application and Systems Integrated Services. We have been working on digital and software solutions to help the companies to make their data secured in such a way that it boosts revenues, increases efficiencies and delivers world-class services. Along with other innovations, we are looking forward to cultivate everlasting relations with all the leading industries.

Key Responsibilities

1. Monitoring Solution Deployment and Configuration:
   - Design, implement, and configure monitoring solutions (e.g. Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds etc.) for applications, infrastructure, and networks monitoring.
   - Set up monitoring agents, data collection, and alerting systems for critical IT assets, both on-premises and in the cloud.
   - Integrate monitoring systems with existing IT operations tools (e.g., ITSM, ticketing, and incident management systems) to automate alerts and incident responses.
2. System and Application Monitoring:
   - Develop and configure comprehensive monitoring strategies for all layers of IT systems, including Application, hardware, operating systems, databases, and networks.
   - Ensure key metrics are captured, including system uptime, performance, transaction latency, resource utilization, error rates, and other business-critical indicators.
   - Monitor On-Premises, Cloud Environments (AWS, Azure, Google Cloud) and containerized applications (Docker, Kubernetes) to ensure optimal performance and resource utilization.
3. Alerting and Incident Management:
   - Design and implement alerting systems based on thresholds and key performance indicators (KPIs) to notify stakeholders of potential issues.
   - Investigate, troubleshoot, and resolve monitoring-related incidents, ensuring minimal system downtime and performance degradation.
   - Work with operations, development, and support teams to resolve system issues and improve the effectiveness of the monitoring solution.
4. Data Analytics and Reporting:
   - Collect and analyze monitoring data to identify trends, patterns, and potential risks to system availability and performance.
   - Develop custom dashboards and reports to visualize system performance, availability, and incident trends.
   - Provide actionable insights to improve system reliability and optimize resource allocation.
5. Continuous Improvement and Automation:
   - Continuously evaluate and improve monitoring coverage, ensuring new systems, applications, and technologies are properly monitored.
   - Automate monitoring tasks and workflows, including alert escalation, ticket creation, and issue resolution.
   - Keep abreast of industry best practices, new monitoring tools, and emerging technologies to enhance monitoring capabilities.
6. Collaboration and Cross-Functional Support:
   - Collaborate with infrastructure, DevOps, and security teams to ensure end to end visibility across the entire IT ecosystem.
   - Provide training and support to internal teams on how to interpret monitoring data and respond to alerts.
   - Act as a subject matter expert (SME) for monitoring systems, providing guidance on monitoring tool configuration, optimization, and troubleshooting.
7. Documentation and Knowledge Management:
   - Document monitoring system configurations, workflows, and processes for future reference and training.
   - Maintain a knowledge base of common issues, alerts, and resolutions to improve incident management efficiency.

Requirements:

• Proven experience in deploying, configuring, and managing monitoring solutions (e.g. Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds etc.).
• Hands-on experience with monitoring applications, systems, cloud environments (AWS, Azure, GCP), and containerized services (Docker, Kubernetes).
• Experience with automated monitoring and incident response workflows, including integration with ITSM or ticketing systems.
• Familiarity with Application, infrastructure monitoring, including networks, servers, and storage systems.

Qualifications:

• Bachelors or Masters degree in Computer Science or a related field.

Experience: 1-2 Years

Timing: Rotational Shifts Morning 9am to 5:30pm, Evening and Night

Working Days: Monday to Friday

• Market competitive salary
• Ongoing training and professional development opportunities.
• A collaborative and dynamic work environment.
• Medical Insurance
• Employee Provident Fund
• EOBI