Deputy Manager – Compliance

6 days ago


Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

Deputy Manager – Compliance & Complaints

September 09, 2024

JOB DETAILS:

Qualification & Experience:

MBA with at least 02 years of experience or Masters with at least 05 years of experience. Knowledge of Regulatory Framework will be considered as an added advantage.

Responsibilities:

  • Review/analyze complaints having financial impacts on a regional basis when required and comments received from the concerned departments to prepare case files.
  • Assess Passing Unregistered Gas (PUG) complaints and take the necessary actions required for resolving the complaints as per the standard rules and regulations.
  • Analyze the cases of gas theft claims and obtain relevant documents required to ensure compliance with OGRA's approved procedures.
  • Analyze and obtain the evidence required to justify the billings and prepare responses for OGRA.
  • Prepare monthly MIS reports on OGRA.
  • Attend hearings along with DGM-RA regarding Consumer Complaints at OGRA offices.
  • Assist senior management in documenting responses to OGRA-related queries and complaints under complaints resolution regulations procedures.
  • Coordinate sensitive and escalated complaints ensuring senior managers are briefed where appropriate.
  • Provide timely, periodic status updates to complainants, respondents, and senior management/board as appropriate, in ongoing case resolution processes.
  • Ensure that key risks are identified, reported, recorded, and managed in a timely manner.
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