Support Executives
3 days ago
We are currently seeking young, dynamic, and enthusiastic people to join our team as Support Executives. These individuals will be responsible for providing excellent support to our customers.
Essential Duties and Tasks:
- Provide excellent customer service and support to customers via phone and email.
- Respond to customer inquiries and issues in a timely and efficient manner.
- Troubleshoot and resolve technical issues with the services.
- Escalate complex issues to the appropriate department or team member for further assistance.
- Document and track customer interactions and issues as per company policies.
Gather customer feedback and provide suggestions for improvements to products and services
Participate in ongoing training and development to stay informed about new products and services
Collaborate with other departments within the company to ensure a seamless customer experience
Meet and exceed customer satisfaction metrics and goals
Job Specification- Strong customer service and technical support skills
- Excellent English communication and problem-solving skills
- Strong ability to multitask and prioritize
- Experience with SAP and other software like CRM is a plus
- Ability to work effectively in a team-oriented environment
- Perks and Benefits:
- Professional development and training opportunities
- Collaborative work environment
- Opportunities for growth and advancement within the company
- Annual Increments
- Yearly Bonuses/Lunch/Dinners/Trips
If you are an individual with a passion for providing excellent customer service and support, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity.
Security and Investigations - Lahore, Pakistan
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