Receptionist

Handle patients and attendants, especially during clinical hours.

1. Explain waiting times to anxious patients and attendants.
2. Coordinate with faculty, doctors, and senior staff to review situations.
3. Work closely with the security supervisor to maintain clinical discipline.
4. Share information regularly with line managers and HODs.
5. Engage with personnel and departments to resolve complaints and review clinic performance to improve service quality.
6. Maintain strong liaison with departmental units.
7. Coordinate with support services and work with the In-charge Nurse to ensure patient satisfaction and uphold service standards.
8. Assist senior staff in problem-solving.
9. Coordinate with the administrative office.
10. Discuss with patients to ensure comfort and satisfaction, follow up, and resolve complaints.
11. Share daily updates with line managers and HODs.
12. Maintain the clinical environment according to set standards regularly.
13. Keep resident monthly evaluation files for quarterly reviews.
14. Supervise daily operations of family medicine services.
15. Maintain patient token records and monthly reports for Family Medicine.
16. Ensure the quality of services provided within the clinic.
17. Update residents' monthly rotation schedules as per HOD instructions.
18. Organize academic sessions for Residents and Medical Officers as scheduled.