Customer Service Representative

2 weeks ago

Karachi, Sindh, Pakistan Cyber Tech Full time

Looking for a rewarding career in a dynamic customer service environment? Look no further Cyber Tech is hiring Customer Service Representatives.

About Our Company: Cyber Tech is a leading call center in Karachi, known for providing exceptional customer service solutions to clients worldwide. With a focus on innovation and excellence, we offer a supportive work environment where employees can thrive and grow.

  • Competitive Salary (35,000 to 45,000 PKR + Commissions)
  • Flexible Night Shifts (8 PM to 4 AM)
  • Convenient Location in Gulshan-e-Iqbal, Karachi
  • Growth Opportunities for All Skill Levels
  • Students Welcome (Ages 16 to 25)

Requirements:

  • Basic English Skills
  • Punctuality
  • Self-Confidence
Job Specification
  • Communication: Clear and effective communication skills to interact with customers professionally and empathetically.
  • Problem-Solving: Ability to identify customer needs, address concerns, and provide appropriate solutions.
  • Active Listening: Attentiveness to customer inquiries, concerns, and feedback to ensure their needs are understood and met.
  • Patience: Calm and composed demeanor to handle challenging situations and difficult customers with patience and understanding.
  • Time Management: Efficiently manage time to handle multiple customer inquiries while maintaining quality service and response times.
  • Adaptability: Flexibility to adapt to changing customer needs, policies, and procedures in a fast-paced environment.
  • Product Knowledge: Thorough understanding of products or services offered to accurately assist customers and provide relevant information.
  • Empathy: Ability to empathize with customers' situations and emotions to build rapport and establish trust.
  • Computer Proficiency: Basic computer skills to navigate customer service software, CRM systems, and other digital tools effectively.
  • Teamwork: Collaboration with colleagues and other departments to resolve customer issues and improve overall service delivery.
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