Call Agent
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Company Description OnesLogic is a client-focused digital agency dedicated to delivering durable, high-quality solutions built on industry best practices and the latest technologies. The team specializes in creating immersive and impactful online experiences by defining clear objectives, realistic timelines, and measurable outcomes for each project. With experience across multiple industries, OnesLogic provides customized solutions that help clients connect effectively with their audiences. The company works closely with businesses to understand their needs and design strategies that drive exceptional results and customer satisfaction. Guided by core values of integrity, innovation, and a commitment to quality, OnesLogic strives to exceed expectations on every project.
Role Description The Call Agent role is a full-time, on-site position based in Lahore. The Call Agent will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about products and services. Day-to-day responsibilities include documenting interactions, resolving issues in a timely manner, and escalating complex cases to the appropriate team members when needed. The Call Agent will follow established scripts and guidelines, maintain professional communication standards, and contribute to achieving call performance targets. This role also involves collaborating with colleagues, updating customer records, and sharing feedback to help improve processes and customer satisfaction.
Qualifications
- Strong verbal and written communication skills, with clear and professional telephone etiquette.
- Customer service abilities, including active listening, empathy, and problem-solving skills.
- Basic computer literacy, with the ability to use call center software, CRM tools, and office applications.
- Time management and organizational skills to handle multiple calls and tasks efficiently.
- Ability to work on-site in Lahore and maintain reliable attendance for full-time shifts.
- Previous experience in a call center or customer-facing role is preferred but not required.
- Comfort working in a target-driven environment and openness to coaching and performance feedback.
- Minimum high school diploma or equivalent; further education in business, communications, or related fields is an advantage.
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