Customer Care Officer

7 days ago


Karachi, Sindh, Pakistan Ms. Nelson Paints Industries Pvt Ltd Korangi Full time

Responsibilities:

  1. Maintain excellent customer satisfaction
  2. Provide customer support through phone
  3. Work with other departments to resolve customer issues in a timely manner
  4. Serve as a point of contact for customer support and complaints
  5. Proactively identify, investigate, and resolve recurring customer support issues
  6. Maintain appropriate documentation and records of customer interactions
  7. Maintain appropriate files regarding each customer interaction
  8. Proactively gather and utilize customer feedback and suggestions
  9. Review customer satisfaction reports to ensure customers are satisfied with the support they receive
  10. Contribute to the development of future customer support processes
  11. Communicate effectively with peers and managers
  12. Communicate to customers during outbound phone calls
  13. Verify customer requests are accurate and consistent
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