Operations Manager

Overall Compliance Monitoring

• Seek guidance / instructions from zonal GM, in consultation with Ops Excellence and other departments in HO and ensure further sharing with regions / areas in the spirit for best compliance
• Ensure overall effective use of observations and data through compliance checks to bring about continuous improvement in regions / area(s)
• Provide support to different branch heads of regions to initiate appropriate response to official requirements

Operational Efficiency

• Implement robust data quality management practices to ensure accuracy and reliability
• Oversee enrolment / retention strategies to optimize resource utilization
• Manage supply chain & logistics to ensure timely & efficient resource delivery
• Effectively handle vendors management to build / maintain strong partnerships
• Establish communication forums and channels to facilitate seamless internal communication
• Generate and analyze performance reports to identify areas for operational improvement

Resource Management

• Upon instructions from higher ups including GM, communicate schools, areas & regions requirements to different departments while acting as a bridge between various departments e.g. RMD, Education, Supply Chain, Engineering, Marketing and IT
• Verification, compilation / preparation and submission of central zone level annual reports / briefings including annual planning, RDP, NW planning, R&M, annual reviews and annual ceremonies etc. and ongoing procurement demand including R&M, centrally for all schools through concerned official in regions
• Complete management and monitoring of R&M, fleet, logistical support, annual budget and procurement demands at Zone level for central activities / major events

Network Planning & Development

• Alignment with Zone's expansion plan, explore and cultivate opportunities with external partners through Regions / areas to enhance the organization's network.
• Contribute to strategic growth and consolidation initiatives for the organization; taking lead from areas / regions and higher ups
• Assist regions / areas in their efforts in documentation processes for land / school acquisitions for future development, where required
• Coordinate with government partners to align organizational goals with regulatory requirements

Data Management

• Acquire and compile data related to operational, financial, logistics and administrative issues and forward to relevant departments; accuracy and time management be kept as hall mark
• Ensure proper archiving of important data and it's availability when and where required officially
• Assist region / areas in collection, verification and resolution of data related issues (including audit and other administrative data)

Relationship / Growth Management

• Maintains seamless communication with all departments of HO especially Ops Excellence and regions / areas, with utmost clarity and understanding the spirit of instructions
• Forms and maintains strong working relationship with HO, regional & area teams to ensure a strong collaborative working environment
• Develop relationship of trust of seniors as well as field teams
• Provide requisite support to different staff of regions to comprehend and response to any unresolved issues
• Also assist regional staff in their professional growth, where required

Quality Assurance

• Oversee implementation of informed policies and amendments to ensure better outlook of the organization
• In consultation with senior management, develop and execute plans for program interventions to ensure effective execution
• Collaborate closely with education teams to align interventions with organizational goals and track to conclusive end

Required Skills

• Proven experience in operations management, preferably in the education or non-profit sector
• Strong leadership and interpersonal skills to effectively collaborate with internal and external stakeholders
• Excellent organizational and problem-solving abilities
• Knowledge of educational policies and procedures
• Ability to analyze data & generate insights to drive operational efficiency
• Effective communication and advocacy skills
• Command in IT programs (excel, MS word, power point, Power BI etc)
• Strong command over written & verbal communication, in English & Urdu
• Success in this role requires strong organizational and leadership skills, attention to details and commitment to excellence in overall operational discourse

Education

Bachelor's in Business Administration/ Operations Management or a related field

Experience

5+ years of relevant professional experience