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Field Recovery Officer

4 weeks ago

Lahore, Punjab, Pakistan Global Marketing Services, Pakistan Full time

Job Summary:

We are looking for a proactive and detail-oriented Recovery Officer who will be responsible for managing credit operations and actively handling recovery processes. The ideal candidate will maintain strong relationships with customers, ensure timely collections, and minimize credit risk while playing a key role in executing and managing recovery activities.

Key Responsibilities:

  • Maintain strong and professional relationships with customers.
  • Provide excellent customer support by addressing queries and concerns related to credit and recovery matters.
  • Ensure timely submission of invoices in accordance with the company's billing protocols.
  • Perform accurate ledger reconciliation and maintain updated records.
  • Actively chase and follow up on receivables to ensure timely payments.
  • Conduct direct recovery efforts, including field visits or communication with delinquent customers.
  • Ensure recovery targets are met and support overall cash flow.
  • Monitor daily postings of incoming payments and reconcile with customer accounts.
  • Escalate problematic or high-risk customers to the line manager.
  • Maintain transparency and accountability in the entire credit and recovery cycle.
  • Conduct customer credit assessments and risk analysis.
  • Monitor and control customers' credit limits and payment terms.
  • Generate and maintain detailed credit and recovery reports.

Requirements:

  • Bachelor's or Master's degree in BBA, B.Com, or MBA (Accounting & Finance).
  • Proven experience in credit management and recovery operations.
  • Solid understanding of credit risk and collection processes.
  • Hands-on experience in ledger reconciliation and receivables management.
  • Proficient in Microsoft Excel and other Office tools.
  • Excellent negotiation, communication, and interpersonal skills.
  • Ability to handle pressure and independently manage recovery responsibilities.
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