Credit Controller

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The Joblogic Story

Established in 1998, Joblogic is the #1 FSM (Field Service Management) software in the UK. With offices in the UK, Pakistan, and Vietnam, totalling 400 people, we have been in the industry for over 20 years. Our growth significantly accelerated from 2021 onwards. Joblogic was bootstrapped to

£10M ARR until March 2023, when we received our first investment. Now, we're transforming into a rocket ship, and we'd love for you to join us on this exciting journey

Joblogic provides service management software to field service businesses (HVACR, Plumbing & Heating, Electrical Contracting, and Maintenance) worldwide. Our all-in-one SaaS/CRM solution helps businesses streamline operations, improve profitability, ensure compliance, and scale rapidly.

Job Summary:

The Credit Controller at Joblogic will play a key role in managing the company's credit and collections process. You will be responsible for ensuring timely payments from clients, monitoring accounts, and resolving any outstanding balances. Working closely with the finance team, you will manage and mitigate credit risk while maintaining strong relationships with our customers. This role requires someone who is detail-oriented, has excellent communication skills, and is proactive in chasing overdue payments.

Responsibilities

·Credit Assessment: Evaluating the creditworthiness of new and existing customers by analysing their financial information, credit history, and payment behaviour.

·Setting Credit Limits: Determining appropriate credit limits for customers based on their financial stability and ability to pay.

·Credit Policy Implementation: Implementing and enforcing the company's credit policies and procedures to maintain a healthy credit portfolio.

·Monitoring Accounts: Regularly reviewing customer accounts to ensure payments are received on time and resolving any outstanding payment issues or discrepancies.

·Collections: Initiating contact with customers who have overdue payments and taking appropriate actions to recover outstanding debts.

·Payment Negotiation: Negotiating payment terms with customers to facilitate timely debt recovery and establish payment plans if necessary.

·Credit Reporting: Preparing credit reports and presenting credit risk assessments to management, providing insights and recommendations for decision-making.

·Relationship Management: Building and maintaining strong relationships with customers, sales teams, and other stakeholders to ensure smooth credit transactions and problem resolution.

·Risk Analysis: Identifying potential credit risks and proactively taking steps to mitigate them, including reporting on high-risk accounts.

·Recordkeeping: Accurately documenting all credit-related activities, correspondence, and collections efforts in the company's systems.

·Compliance: Staying up to date with relevant credit regulations and ensuring adherence to legal requirements and industry best practices.

·Customer Support: Assisting customers with credit-related inquiries and providing excellent customer service.

·Creating weekly debtor reports and accounts information for internal departments

·Keeping detailed records of collection activities and conversations

Key Responsibilities:

·Short-term: deal with the increasing backlog of aged debtors. Manage the cash incomings for Joblogic UK.

·Mid-term: develop a repeatable credit control process for Joblogic to manage after the contract finishes. As part of this, stage 2 would be to embed the updated CC process with the payment collection automation project that is being developed in March by existing resources. This would involve working with the existing team lead and product team to update documentation and escalation process for outstanding debt that the systems are not able to collect.

System Used:

• Accounting system = Xero
• Accounts Receivable = spreadsheets

Essential Skills and Requirement

• 3 Years experience in similar role
• Some who is ambitious and is looking to grow and develop their career
• Ability to work as part of a team as well as their own initiative
• Abilities in excel/reporting required.
• Hands on experience with CRM software and MS
• Office (MS Excel in particular)
• Excellent organisational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines

What we Offer:

·Holidays: 25 days of holiday plus bank holidays.

·Flexible Working: Hybrid working arrangements to support work-life balance.

·Competitive Salary: A competitive salary based on experience and performance.

·Pension: Company pension scheme.

·Insurance: Death in service benefit.

·Equipment: All necessary equipment provided by Joblogic.

·Culture: Team events, an amazing office environment, and a fun, collaborative work culture.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionAccounting/Auditing and Finance
• IndustriesSoftware Development

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