Quality Assurance Executive

4 days ago


Lahore, Punjab, Pakistan Marham Full time
Responsibilities
  • Monitor & Evaluate customer interactions (calls, chats, emails) to ensure compliance with quality standards and customer satisfaction.
  • Develop & Maintain QA scorecards, track performance metrics, and generate quality reports.
  • Provide Feedback & Coaching to customer service agents, identifying areas for improvement and enhancing communication skills.
  • Ensure Compliance with company policies, service protocols, and customer experience guidelines.
  • Identify Training Needs based on QA assessments and collaborate with team leads for skill development programs.
  • Analyze Trends in customer complaints, agent performance, and service quality to recommend process improvements.
  • Support Continuous Improvement by refining QA frameworks, call scripts, and customer interaction guidelines.
  • Collaborate with Stakeholders (customer service managers, trainers, and operations teams) to drive excellence in customer support.
Requirements
  • Education & Experience: Bachelor's degree with 1-2 years of QA or customer service experience.
  • Analytical & Observation Skills: Ability to assess customer interactions, identify gaps, and suggest improvements.
  • Communication & Coaching: Strong verbal and written skills to provide constructive feedback and training.
  • Technical Proficiency: Familiarity with CRM systems, QA tools, and customer service performance metrics.
  • Problem-Solving & Compliance: Ability to ensure adherence to policies, improve processes, and enhance service quality.
#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan ServiceMaster Quality Cleaning by Weibye Full time

    Location: Lahore, PakistanDepartment: Quality AssuranceJob OverviewWe are seeking a Quality Assurance Officer to ensure that our manufacturing processes meet quality standards and regulatory requirements. The ideal candidate will monitor production quality, conduct inspections, and implement quality control measures to maintain high standards in our snack...


  • Lahore, Punjab, Pakistan SupportFinity™ Full time

    Position Title: Quality Assurance ExecutiveLocation: Lahore & KarachiShift Timings: Evening/Night (8-hour shifts)Education: Bachelor's degree in business, Communications, or a related field (preferred but not mandatory).Experience: 1-3 years in Quality Assurance, Call Auditing, or Sales Coaching, preferably in a Telecom Call Center.Knowledge: Understanding...


  • Lahore, Punjab, Pakistan ibex Full time

    We're looking for a Quality Assurance Executive in the Quality Assurance department. The resource would be responsible for call monitoring and providing coaching/feedback. The shift timings for the job are rotational and the resource would be required to work on-site.Minimum Requirements:Minimum Bachelor's degree.Excellent communication skills, both written...


  • Lahore, Punjab, Pakistan UNAVAILABLE Full time

    OverviewWe're looking for a Quality Assurance Executive in the Quality Assurance department. The resource would be responsible for call monitoring and providing coachings/feedback. The shift timings for the job are rotational and resource would be required to work on-site.QualificationsMinimum Bachelor's degree.Excellent communication skills, both written...


  • Lahore, Punjab, Pakistan Boddle Learning Full time

    We are looking for a Quality Assurance Professional to join our team at Boddle Learning.About the RoleIn this position, you will be responsible for ensuring the quality of our products through testing and quality assurance activities.Main ResponsibilitiesDeveloping and maintaining test plans, test cases, and test data.Executing tests to validate product...


  • Lahore, Punjab, Pakistan Cto 247 Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Lead to join our team at Cto 247. As a key member of our quality assurance department, you will play a crucial role in ensuring the highest standards of software quality.Key ResponsibilitiesLead and manage the testing process to identify and report defectsDevelop and execute test plans,...


  • Lahore, Punjab, Pakistan Solutions-by-AI-Growth Full time

    QUALITY ASSURANCE SPECIALIST – CALL CENTER/ BPO INDUSTRYRole DescriptionThis is a full-time on-site role for a Quality Assurance Executive at AI Growth Solutions in Johar Town, Lahore District. The Quality Assurance Executive will be responsible for quality control, quality assurance, quality management, and quality auditing of calls tasks on a day-to-day...


  • Lahore, Punjab, Pakistan Devsinc Full time

    Job Description:Devsinc is seeking a skilled Associate Software Quality Assurance Engineer to join its product team.Key Responsibilities:- Assist in designing and executing test cases- Perform functional, regression, and exploratory testing on web and mobile applications- Identify and report software defects, ensuring proper documentation- Collaborate with...


  • Lahore, Punjab, Pakistan Insignia Business Solutions Full time

    Quality Assurance Engineer Insignia Business Solutions, Pakistan - Plan and execute test cases and prepare test data.- Conduct functional and UI testing.- Coordinate with clients and the development team to finalize requirements.- Train junior resources.Job Specification- At least a Bachelor's Degree in Computer Science or above.- Ability to prioritize...


  • Lahore, Punjab, Pakistan Accurate Paper Box Co Full time

    Manager – Quality Assurance – Manufacturing Location: Lahore, PakistanDepartment: Quality AssuranceJob OverviewWe are seeking a Manager – Quality Assurance to lead our quality assurance efforts in our snack manufacturing company. The ideal candidate will be responsible for developing and implementing quality control strategies, managing the QA team,...


  • Lahore, Punjab, Pakistan Tecaudex Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Tecaudex. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our software products.Key ResponsibilitiesDevelop comprehensive test plans and strategies based on project requirements and specifications.Create...


  • Lahore, Punjab, Pakistan ZOR Full time

    Job DescriptionZOR is a leading software house seeking a detail-oriented and proactive Quality Assurance Specialist to join our dynamic team. In this role, you will ensure that our mobile and web applications meet the highest quality standards. Your responsibilities will span from designing and executing test cases to collaborating with developers to resolve...


  • Lahore, Punjab, Pakistan Ahmad Glass Industries Pvt. Ltd Full time

    Ahmad Glass Industries (Pvt) Ltd is a pioneer in manufacturing all types of tempered & laminated safety glasses in Pakistan. The company is located in Lahore and is known for its expertise in producing high-quality safety glasses for various applications.Role DescriptionThis is a full-time on-site role for a Quality Assurance Manager at Ahmad Glass...


  • Lahore, Punjab, Pakistan Itss Full time

    Quality Assurance Specialist (only) Itss, Pakistan We need a QA person to join our team. He/She will be responsible for doing quality assurance of both software and static website based projects. Familiarity with .NET will be added advantage.Job Specification Quality Assurance of software and static websites against specifications.Information Technology and...


  • Lahore, Punjab, Pakistan TECHNOSOFT Full time

    We're looking for a Software Quality Assurance Engineer.Requirements:Bachelors in CS/ SE or relevant education.0 to 1 year of Software Quality Assurance experience.Experience in manual testing for web and mobile applications.Create, execute and maintain test cases.Report and track issues.Review functional specifications and identify test scenarios.Strong...


  • Lahore, Punjab, Pakistan ClearGrid Full time

    About ClearGridWe are revolutionizing the debt resolution industry with cutting-edge AI and advanced analytics. Our technology leverages real-time data, machine learning, and automation to optimize debt recovery for financial institutions. We are seeking a Quality Assurance Specialist to ensure the reliability, security, and compliance of our fintech...


  • Lahore, Punjab, Pakistan Pied-De-Poule Full time

    Pied-De-Poule, we're looking for an experienced software quality assurance expert who can contribute to our team. Your primary responsibility would be to work with real estate industry leaders to define a remarkable experience for our consumers.About the Job:You will be employed by us as a senior quality assurance developer and be responsible for defining...

  • Quality Assurance Lead

    22 hours ago


    Lahore, Punjab, Pakistan ibex Full time

    About the Role:In this position, you will play a pivotal role in shaping the quality of our customer interactions. Your responsibilities will include designing and implementing quality assurance frameworks, monitoring and evaluating interactions, conducting audits, and providing feedback to improve performance.Main Accountabilities:Strategic Quality...


  • Lahore, Punjab, Pakistan Komkonsult (Pvt) Limited Full time

    Manager Quality Assurance Komkonsult (Pvt) Limited, Pakistan Has worked on-hands in telecom deployment for over 3 years. Has knowledge of customer relationship, team management and industry quality standards.Job SpecificationMethodical, can teach and influence people, urge for getting things right first time every time.ResponsibilitiesEnsure quality...


  • Lahore, Punjab, Pakistan Devsinc Full time

    About Devsinc">Devsinc is a dynamic company that offers exciting opportunities for professionals in the field of Software Quality Assurance. We are currently seeking an Associate Software Quality Assurance Engineer to join our product team.">Job Description">The Associate Software Quality Assurance Engineer will play a crucial role in ensuring the high...