Assistant Network Administrator

2 days ago

Lahore, Punjab, Pakistan Oxbridge Digital Full time
Overview

You will oversee the IT operations and support services for the assigned campus of Riphah International University. The role involves managing a team of IT Support Engineers, ensuring the smooth functioning of the campus IT infrastructure, and providing technical leadership to resolve complex issues.


Responsibilities
  • Team Leadership and Management: Supervise and coordinate the activities of IT Support Engineers.
  • Assign tasks, monitor performance, and ensure timely resolution of IT support requests.
  • Provide mentorship, guidance, and training to the IT support team.
  • Campus IT Support: Oversee all IT support services for staff, students, and faculty members.
  • Ensure timely resolution of hardware, software, and network-related issues.
  • Act as the point of escalation for complex technical problems.
  • Network Administration: Manage and maintain campus-wide network infrastructure, including switches, routers, access points, and firewalls.
  • Monitor network performance and implement necessary improvements to ensure optimal functionality.
  • Troubleshoot and resolve network connectivity issues.
  • System Administration: Oversee the maintenance and management of servers, storage systems, and IT equipment.
  • Ensure regular system updates, patches, and backups.
  • Monitor system logs and address potential security or performance issues.
  • Policy Compliance and Documentation: Ensure IT support activities align with university IT policies and security standards.
  • Maintain accurate documentation of campus IT infrastructure, procedures, and support activities.
  • Assist in audits related to IT operations and compliance.
  • Event and Project Support: Provide technical support for university events, conferences, and examinations.
  • Collaborate with the central IT team on the implementation of campus-level IT projects.
  • Procurement and Inventory Management: Coordinate with the IT Manager for procurement of campus IT equipment and supplies.
  • Maintain an updated inventory of IT assets.
  • Collaboration: Liaise with the central IT department to ensure seamless integration of campus IT services with university-wide systems.
  • Report critical issues and provide regular updates to the IT Manager.

Job Skills and Competencies
  • Technical Expertise: Proficiency in managing networks, including LAN/WAN, VLANs, DNS, DHCP, firewalls, and wireless technologies.
  • Leadership Skills: Ability to lead and motivate a team to achieve operational goals effectively.
  • Problem-Solving: Strong analytical and troubleshooting skills for resolving complex IT issues.
  • Communication: Excellent verbal and written communication skills for interacting with team members and stakeholders.
  • Project Management: Ability to manage multiple tasks and prioritize effectively under pressure.
  • Customer Service: Commitment to delivering excellent IT support to users.

Job Requirements
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 3-5 years of experience in IT support or network administration, with at least 1 year in a supervisory role.
  • Certifications such as Cisco CCNA, CCNP, or Microsoft Certified: Azure Administrator Associate are highly desirable.

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