Business Intelligence Manager

Business Intelligence Manager

Direct message the job poster from Afiniti

Global Talent Acquisition & HRBP at Afiniti | Scholarship Holder | xDaraz

About Us

Afiniti is the leading provider of artificial intelligence that improves customer experience — making moments of human connection more valuable. Our vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. For the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth. We aim to do this by offering our core routing AI to a larger number of medium-sized enterprises at a lower price and via a subscription-based model and by addressing more use cases via a Generative AI-based, voice- and chat-enabled, AI Agent with unique IP that delivers prompt-first application development (as opposed to legacy flow builders), and AI-driven instrumentation to maximize performance.

Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com.

About The Role

We are looking for aBusiness Intelligence Manager to join our Business Intelligence & Data Ware House Team in Pakistan.

As a BI Manager, you will be part of a dynamic team and you will play a vital role in different global projects to drive strategic business decisions. You will collaborate with colleagues from various business units and regions to support their data needs and turn the needs into insightful reporting frameworks. Your responsibilities will include creation of dashboard products, ETL/procedure/data architecture processes.

Key Responsibilities

• Build reports and interactive dashboards using BI tool - Tableau (Tableau is a must)
• Develop and maintain SQL routines required for Reports & Dashboards
• Ability to understand and apply statistical concepts to derive insights from company data
• Ensure data accuracy and quality of the reported data sets
• Analyze business processes from a BI perspective.
• Please note that only candidates with Tableau experience will be considered for this position.

Minimum Qualifications

• 5+ years of hands-on experience in SQL (MsSQL , MySQL) database development, troubleshooting and performance tuning of PL/SQL, Stored procedures, Functions & Package
• 5+ years of experience in Tableau
• Bachelor's degree in Computer Engineering, MIS, Statistics, Mathematics or any other related discipline
• Candidates must have a ready-to-present Tableau portfolio
• Ability to lead multiple projects with global perspective
• Excellent written and verbal communication skills

Preferred Qualifications

• Python knowledge is a plus (Pandas, Scikit-learn, NumPy packages)
• LLM Knowledge is a plus

Location/Remote Work Statement

This is a hybrid opportunity.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology and Strategy/Planning
• IndustriesTransportation, Logistics, Supply Chain and Storage and IT System Custom Software Development

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