Calling Agent

3 weeks ago


Karachi, Sindh, Pakistan Hnh Soft Tech Solutions Full time

Hnh Soft Tech Solutions Karachi Division, Sindh, Pakistan

We are seeking a motivated and professional Calling Agent to join our team. As a calling agent, you will be responsible for making outbound and/or receiving inbound calls to connect with customers, provide information, follow up on inquiries, and promote our services or products. Your role is essential to maintaining excellent customer relationships and ensuring effective communication.

We are seeking a motivated and professional Calling Agent to join our team. As a calling agent, you will be responsible for making outbound and/or receiving inbound calls to connect with customers, provide information, follow up on inquiries, and promote our services or products. Your role is essential to maintaining excellent customer relationships and ensuring effective communication.

Responsibilities:
  • Make outbound calls to prospective or existing clients/customers
  • Answer incoming calls and handle inquiries professionally
  • Follow scripts and sales techniques where applicable
  • Update and maintain accurate customer records
  • Schedule appointments or follow-ups as needed
  • Provide product/service information and resolve basic issues
  • Report call outcomes and customer feedback to management
Requirements:
  • Excellent verbal communication skills
  • Fluent in [ENGLISH]
  • Strong interpersonal and customer service skills
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
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