
Chat Support Agent Or Sales Executive
3 weeks ago
Position: Chat Support Agent
Job Overview:
As a Chat Support Agent, you'll be responsible for providing timely and accurate support to our customers via chat. Your primary duties will include:
- Engaging with customers in a professional and friendly manner to address inquiries, resolve issues, and provide product/service information.
- Utilizing comprehensive knowledge of our products/services to troubleshoot problems and offer solutions.
- Handling multiple chat sessions simultaneously while maintaining high-quality responses and meeting performance metrics.
- Documenting customer interactions, feedback, and concerns to facilitate continuous improvement in our support processes.
- Collaborating with other team members and departments to ensure efficient issue resolution.
Requirements:
- Exceptional written and verbal communication skills in English.
- Previous experience in customer service or a similar role is preferred.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with CRM software and chat support platforms is a plus.
Required Qualifications:
Graduation Fresher / Under graduation.
Benefits:
Competitive salary and performance-based incentives.
Opportunities for career growth and professional development.
A positive and collaborative work environment.
If you're passionate about delivering top-notch customer experiences and possess excellent English communication skills, we'd love to have you join our team
Timing:
9 AM - 6 PM (Morning)
3 PM - 12 AM (Evening)
12 AM - 9 AM (Night)
Job Type: Full-time
Salary: Rs25,000.00 - Rs100,000.00 per month
Location:
Karachi: Relocate before starting work (Required)
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