
Manager Operations Maintenance
4 weeks ago
FAE offers diverse opportunities to work on several projects with major Banking institutions and almost all Telecom operators currently operating in Pakistan.
Currently, FAE is seeking a General Manager of Operations for Non-Telco, specifically for the Operation & Maintenance (O&M) of Generators.
The ideal candidate should possess at least 10 years of experience with a solid academic and professional background.
A competitive package will be offered, depending on experience.
Job Specification- Responsible for managing the operation & maintenance of Genset sites across Pakistan.
- Managing KPIs/SLAs for various clients.
- Ensuring client satisfaction and effective communication.
- Developing O&M processes, procedures, templates, tools, and regulations.
- Managing significant incidents and client relations.
- Making strategic decisions on day-to-day issues escalated by clients.
- Performance management for long-term service delivery plans.
- Controlling overall budget and monitoring performance against it.
- Setting strategies for KQI/KPI/SLA targets.
- Coordinating and conducting meetings with clients to address routine issues, ensuring quality and satisfaction.
- Supporting new projects with a management perspective.
- Collaborating with Customer Management to develop programs for network improvement.
- Monitoring progress, providing financial control, and ensuring project quality.
- Routine monitoring of network operation and performance management concerning SLA & KPI.
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