
Floor Manager
3 weeks ago
Job Summary:
The position encompasses carrying out business development activities; networking with current and prospective clients, developing relationships, improving client experience, and ultimately finding new business opportunities. Ensuring the satisfaction of walk-in customers. In short, a retail manager's role is to run a showroom successfully by handling a wide range of activities including sales, business development, stock & management. Working in the showroom, he/she is in constant contact with their customers and staff, ensuring their staff gives great customer service.
- Monitor sales activities to ensure that customers receive satisfactory service and quality products.
- Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
- Responsible for maximizing profitability and meeting sales targets.
- Prepare promotional materials and displays.
- Analyze sales figures and forecast future sales, interpreting trends to facilitate planning.
- Retain existing customers and develop a new customer base.
- Initiate changes to improve the business, e.g., revising opening hours in liaison with Manager HR & Admin to ensure the showroom can compete effectively in the local market.
- Deal with customer queries and complaints and initiate appropriate actions.
- Oversee pricing and stock control.
- Maintain statistical and financial records.
- Complete special projects as required by the General Manager BD.
- Address staffing issues in liaison with Manager HR & Admin, such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing training and development.
- Ensure standards for quality, customer service, and health and safety are met.
- Organize special promotions, displays, and events.
- Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
- Manage and motivate a team to increase sales and ensure efficiency.
- Control and monitor all operational activities of the showroom including, but not limited to, general management, cleanliness, repair/maintenance, etc.
- Assign tasks to showroom staff and monitor their activities.
- Must possess a bachelor's degree, but preference will be given to master's degree holders from HEC recognized universities in management sciences.
- Must have a minimum of 3-5 years of similar experience in handling retail outlet/showroom. Fully qualified and experienced in showroom sales.
- Must possess a pleasant & confident personality.
- Good communication, organizational, IT, and presentation skills are required.
- Proficient in dealing with client demands and can handle customer complaints efficiently.
Building Materials - Islamabad, Pakistan
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