Onboarding Specialist

4 weeks ago

Karachi, Sindh, Pakistan Flipdish Full time

At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.

About this role…

Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently.

Key Responsibilities:
  1. Onboarding Excellence: Manage the full client onboarding process, including system setup, while maintaining customer base.
  2. Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.
  3. Product Expertise: Become an expert on customising Flipdish products for unique customer needs.
  4. Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.
  5. Customer Optimization: Use insights to advise customers on using Flipdish product effectively and increase their lifetime value through product adoption and satisfaction.

Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive.

Minimum Requirements:
  • 2+ years of experience in client-facing roles.
  • A focus on delivering great customer experiences.
  • Strong organisational and problem-solving skills.
  • Technical troubleshooting proficiency.

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.

We go to great lengths to understand our customers. We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

Don't be shy. Apply.

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.

Apply for this job

First Name *

Last Name *

Email *

Phone

Resume/CV *

LinkedIn Profile

What are your salary expectations? *

What is your notice period? *

Are you comfortable working on-site in Karachi, 5 days a week, with a shift from 1 PM to 9 PM? *

#J-18808-Ljbffr

  • Digital Onboarding Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    **Customer Onboarding Specialist - Digital Transformation Expert**We're seeking a highly skilled Customer Onboarding Specialist to join our team and contribute to the digital transformation of our customer experience. As a key member of our onboarding team, you will play a crucial role in ensuring a seamless and compliant onboarding process for our...

  • Onboarding Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    About this RoleAre you looking for a challenging and rewarding career opportunity? We are seeking an Onboarding Specialist to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless client onboarding experience.In this role, you will manage the full client onboarding process, including system setup and maintenance of...

  • Digital Onboarding Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Onboarding SpecialistThe ideal candidate for this role will possess a strong understanding of digital onboarding processes and regulatory requirements. Key responsibilities include conducting thorough reviews of customer documents, ensuring accuracy and compliance with KYC regulations and AML/CFT guidelines.Main ResponsibilitiesDigital Onboarding:...

  • Item onboarding Specialist

    3 weeks ago

    Karachi, Sindh, Pakistan HR Ways Full time

    Item Onboarding Specialist - Remote from Karachi OnlyJoin our team as an Item Onboarding Specialist, working remotely from Karachi.About the JobClient Company Introduction:A US-based supermarket giant is expanding its team in Pakistan.Key Responsibilities:Coordinate the onboarding process for all new items into the ERP system (e.g., NCR Counterpoint),...

  • Customer Onboarding Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    About this RoleWe're looking for an Onboarding Specialist to help us ensure a seamless client onboarding experience. In this role, you will be responsible for managing the full client onboarding process, including system setup, customer support, and project management.As an Onboarding Specialist, you will be the primary point of contact for customers,...

  • Regulatory Compliance Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    **Digital Onboarding Expert - Regulatory Compliance Specialist**We are seeking a highly skilled Digital Onboarding Expert to join our team and provide expertise in regulatory compliance and digital onboarding. As a key member of our team, you will be responsible for ensuring that our onboarding processes meet all relevant regulatory requirements.Regulatory...

  • Onboarding Process Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    We are seeking a detail-oriented and proactive individual to join our team as an Onboarding Coordinator. As part of this role, you will play a pivotal part in the onboarding process for new hires, ensuring they feel informed, prepared, and aligned with their roles.ResponsibilitiesLead the end-to-end onboarding process, guiding new hires through tasks,...

  • Driver Onboarding Specialist

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    This is a unique opportunity to join our support team as a Customer Care Support specialist. In this role, you will be responsible for:Registering new drivers on our platform.Guiding drivers through the onboarding process.Providing exceptional customer service, addressing and resolving any issues or concerns that may arise.You will work closely with our team...

  • Client Onboarding Manager

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    About this RoleWe are currently seeking an experienced Onboarding Specialist to join our team. The successful candidate will be responsible for managing the full client onboarding process, from initial setup to ongoing support and maintenance.This is a fantastic opportunity to join a dynamic team and contribute to the success of our business. As an...

  • Item Onboarding Coordinator

    1 week ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Item Onboarding SpecialistWe are seeking a skilled professional to coordinate the onboarding process for new items into our ERP system. The ideal candidate will ensure data accuracy and completeness, partnering with various teams to gather and verify item setup information.About the JobThe successful candidate will be responsible for maintaining and updating...