Voice and Chat Support Consultant

3 weeks ago


Karachi, Sindh, Pakistan TalentPop App Full time

Join Our Team as a Voice and Chat Support Consultant

Provide expert advice and assistance through voice and chat. Deliver customized solutions for customer issues.

Why You'll Love This Role:
You'll be the friendly voice and helpful support that our clients rely on. Your mix of verbal and written communication skills will ensure customer issues are resolved efficiently, leaving a lasting positive impression.

What You'll Do:

  • Assist Customers: Provide exceptional support via inbound calls, chat, and email.
  • Solve Problems: Troubleshoot issues effectively and find quick resolutions.
  • Understand Needs: Personalize interactions to build strong customer relationships.
  • Collaborate: Work closely with your team to enhance the customer experience.
  • Improve Processes: Offer feedback to refine our service quality.

What We're Looking For:

  • 1+ Year of experience in customer support or a similar role.
  • Excellent written and verbal communication skills.
  • Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
  • Proficient in Excel or Google Sheets.
  • Calm and solution-focused under pressure.
  • Familiarity with eCommerce and CRM systems is a plus.

Tech Requirements:

  • Personal PC or laptop with a minimum i5 processor.
  • Stable internet connection with at least 15 Mbps upload and download speeds.

Perks and Benefits:

  • Up to $4 USD per hourwith annual increases.
  • Comprehensive health and dental coverage.
  • Paid Time Off to recharge.
  • Performance Bonuses for your hard work.
  • Permanent work-from-home setup.

We can't wait to welcome you to our team. Apply today and start making an impact

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