D365 CRM CE Techno Functional Consultant

3 weeks ago

Lahore, Punjab, Pakistan LITS SERVICES - Microsoft Solutions Partner Full time
D365 CRM CE Techno Functional ConsultantD365 CRM CE Techno Functional Consultant

Job Description for D365 CRM Techno-Functional Consultant

Position Title: Techno-Functional Consultant, D365 CE

Location: Dubai

Team: Delivery - D365 CE

Reports To: Solution Delivery Manager, D365 CE

Minimum Years of Experience: 3 to 5+ years

Position Overview

LITS Services is looking to hire an experienced Microsoft Dynamics 365 CE/CRM Techno-Functional Consultant to join its large Microsoft Dynamics 365 CE/CRM projects.The Consultant will be responsible for reviewing client business processes, re-engineering the client's processes to improve efficiency, and performing many of the functional & technical tasks required for successful CRM implementations. You must have a good knowledge of the CRM series and hold certifications. You will work mostly at offsite & would require travel onsite to work project deliverables.

Job Responsibilities:

  • Maintain functional & technical knowledge of Microsoft Dynamics 365 CE/CRM modules mainly, Sales, Customer Services, Marketing & Field Services.
  • Deliver professional functional & technical consulting of new implementations and support for Dynamics CRM implementation.
  • Thrive at customer interaction & engagement.
  • Collaborate with Product Management and Business Process Owners to analysis and design business requirements.
  • Translate business requirements into detailed User Stories and corresponding Acceptance Criteria

· Serve as a liaison between business and technology to translate business solutions, designs, and processes into development work for Agile Release Train Scrum Teams.

· Proactively document solutions, processes, designs, and lessons learned.

· Incorporate learnings into future solution design considerations.

· Work closely within the technology team to shape the technical landscape of the assigned application processes and technology.

  • Support 3rd party products as added to product stack.

Required Qualifications:

  • Candidate must have a bachelor's degree in computer science or related field.
  • 3-5+ years of consulting or project experience specifically in Microsoft Dynamics 365 CE/CRM Modules.
  • Strong advisory and presentation skills.
  • Ability to communicate effectively to the client and all levels within the organization.
  • Experience with both CRM on-premises and online versions.
  • Strong knowledge of coding standards and methodologies.
  • Must have experience using TFS/DevOps and solution management.
  • Familiarity with Agile methodology.
  • Dynamics stack experience of Microsoft Dynamics 365 CE/CRM is a MUST.
  • Has a proven track record of providing functional consultancy and delivering complex, full life-cycle implementation, upgrade, extensibility, performance optimization, integration, data migration, security, and support of D365 CE/CRM in a consultancy role.
  • Deep technical knowledge of Dynamics 365 CE/CRM and modules stack and server architecture, web services, security, cloud, and infrastructure.
  • Desire to learn and implement Microsoft Azure solutions.
  • Experience with corporate end-user training.
  • Experience in presales & POC preparation & presentations.
  • Experience in business intelligence and reporting using Power BI, PowerApps, Flow, and Common Data Services (CDS).
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionConsulting, Information Technology, and Sales

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