
Call center agent
2 weeks ago
We are looking for call center agents who can join our team.
Responsibilities:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and Skills:
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Experience: Fresh or 6 months
- Age: 18-24 yrs
Note: Night Shift (7:30 pm - 5:00 am)
Job Type: Full-time
Pay: Rs25,000.00 per month
Job Rewards and Benefits: Transport
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