
Quality Assurance
3 weeks ago
About the job Quality Assurance (QA) Officer
Job Description
HRSI is recruiting for the position of Quality Assurance (QA) Officer for one of their reputed clients, a world-leading non-profit social marketing organization. Our client has been working in Pakistan for over 25 years implementing social marketing, social franchising, and behavior change communication programs in family planning and reproductive health.
Position: Quality Assurance (QA) Officer
Location: Clifton, Karachi
Education: Minimum Bachelor's degree in Nursing, Public Health, or a related field; Master's preferred.
Experience: 3-4 years of relevant experience in Healthcare Setting/Development Sector.
This job may require frequent travel of up to 50%
Key Responsibilities:
- Conduct monthly and quarterly visits to health facilities and communities to assess compliance with DMPA-SC protocols and standards.
- Use standardized tools to evaluate counseling quality, injection techniques, and adherence to safety protocols.
- Train healthcare providers, including LHWs and facility-based staff, on quality assurance standards for self-injection services.
- Provide mentorship and on-the-job training to address gaps in skills and knowledge.
- Monitor the safe storage and disposal of used DMPA-SC units and report any compliance issues.
- Recommend actionable solutions to improve service quality and client satisfaction.
- Conduct Client Exit Interviews (CEIs) to gauge satisfaction and address concerns.
- Ensure prompt resolution of service delivery issues and coordinate with stakeholders to address systemic challenges.
- Prepare comprehensive QA visit reports and share findings with the RMEL Lead and implementing partners.
- Document lessons learned and recommend strategies for sustaining quality improvements.
- Collaborate with district health offices and implementing partners to align QA activities with project goals.
- Support the development of QA tools and processes for long-term sustainability.
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