Payment Analyst

SadaPay is transforming financial services in Pakistan with a digital-first experience that makes managing money simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical shift. With SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started; no paperwork, no long waits. Our 2 million users have left behind their worst banking frustrations, no hidden fees, free local transfers, and a payment experience that's actually enjoyable. Pair that with friendly customer service and a vibrant debit card, and suddenly, finance doesn't just work, it feels fun

Overview
Why is this role important?

In a financial company, manual adjustments are a high-stakes responsibility. Every transaction needs to be accurate, timely, and traceable. At SadaPay, we take this responsibility seriously and our Payment team plays a vital role in keeping our operations smooth, secure, and trusted. As a Payment Analyst, you'll be a key part of our Settlements & Disputes department, ensuring every financial adjustment is backed by thorough checks and a deep sense of ownership.

As a Sadanaut you will

• Adjustment Processing: Handle and post manual adjustments across various financial transactions.
• Negative Balance Recovery: Assist recovery agents in investigating and resolving negative balances.
• Anomaly Investigation: Identify and resolve any unreconciled entries with support from relevant teams.
• Cross-Team Coordination: Collaborate with different teams such as Settlements and Customer Experience.
• Risk Flagging: Escalate high-risk issues and suggest mitigation plans to leadership.
• Process Documentation: Maintain accurate records, memos, SLAs, and processing manuals of all given tasks.
• Process Optimization: Recommend and implement improvements to enhance efficiency and control.
• Early Detection Tasks: Handle different tasks and trackers regarding early detection of loss making users.

What it takes to become a Sadanaut

• Experience: 0–2 years in processing, settlements, or reconciliation in fintech or banking.
• Detail-Oriented: Precision is your default; accuracy is non-negotiable.
• Problem Solver: You spot gaps, ask the right questions, and fix root causes.
• Team Player: You collaborate openly and communicate clearly.
• Ownership: You take full responsibility for your tasks and follow through.
• Process Thinker: You're curious about how things work and how they can be better.

Perks of being at SadaPay

• USD-Denominated Salary: At SadaPay, all salaries are pegged to USD to help protect team members from inflation. If the dollar depreciates against the PKR, you'll always receive a minimum payment equal to your PKR salary.
• Remote-First Work Culture: We're a remote-first company, allowing our team to work from the office, from home, or anywhere they choose. Teams may coordinate internally to determine if occasional office presence is needed.
• Flexible Leave Policy: We offer a flexible leave policy to support a sustainable work-life balance. We trust our colleagues to manage their work and leave responsibly.
• Comprehensive Insurance Coverage: Every Sadanaut, regardless of grade, receives Life and Medical Insurance (covering both outpatient and inpatient care), including immediate family and parents.
• Provident Fund Contributions: Provident fund contributions are provided to all team members to support their financial growth.
• Technology and Resources: Each colleague receives a laptop and additional resources (relevant to their role) to ensure they can work efficiently and comfortably.

Equal Opportunity Provider

At SadaPay, we are committed to fostering an inclusive environment where everyone feels welcome and valued. We strive to make every Sadanaut feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among colleagues. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity.

SadaPay is registered as Sadapay Private Limited with the Securities and Exchange Commission of Pakistan (No. 0136598), is regulated by the State Bank of Pakistan, and is a wholly-owned subsidiary of SadaPay Technologies Ltd., registered in the Dubai International Financial Center under commercial fintech license #3263. SadaPay Mastercard debit cards issued pursuant to a license by Mastercard Asia/Pacific Pte. Ltd.

Offices
SadaPay Head Office

SadaPay Head Office

SadaPay UAE Office

FinTech Hive, Gate Avenue, Zone D, Level 1, Dubai Int'l Financial Centre, PO Box 507211, Dubai, UAE

SadaPay UK Office

86-90 Paul Street London, EC2A 4NE,
United Kingdom

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