Manager, Software Engineering

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

About Warner Bros. Discovery:

Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines Warner Media's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses. For more information, please visit www.wbd.com.

Meet Our Team: The Direct-to-Consumer (DTC) global tech organization has many software engineering teams building applications for the web, mobile, tablets, connected TVs, consoles, and other streaming devices. Our platform covers everything from search, catalogue, video transcoding, personalization, to global subscriptions, and really much more. Every customer starts their wonderful journey into the world of WBD through DTC's Identity and Growth teams. We ensure customers can seamlessly authenticate and authorize across all WBD brands. We are a fast-growing, global engineering group crucial to WBD's future.

Senior Site Reliability Engineer:

Roles and Responsibilities:

1. Drive the reliability and scalability of cloud-based systems while identifying and implementing improvements for operational efficiency and proactive monitoring.
2. Automation and Tool Development: Continuously seek opportunities to automate workflows, develop self-sustainable tools, and improve operational efficiency.
3. Incident Management: Facilitate partner inquiries and production incidents, ensuring compliance with internal SLAs. Responsibilities include responding to, investigating, and mitigating customer impact.
4. Partner with the Global Partner Integrations (GPI), consumer engineering teams, and PMO to support product launches and other initiatives.
5. Troubleshoot production issues by reviewing source code, logs, operational metrics, stack trace, etc. to pinpoint and resolve specific problems.
6. Identify root causes and learnings to improve operational processes.
7. Drive innovation and produce delightful experiences for our customers.
8. Demonstrate data-driven open-minded decision making, have an insatiable curiosity, and love to invent and innovate to solve difficult challenges.
9. Take ownership of work and consistently deliver results in a fast-paced environment.
10. Support hyper-care and watch party events, providing real-time operational metrics and insights.
11. Perform health checks on critical applications and services, ensuring uptime and availability.
12. Write complex queries and scripts, analyze datasets, and pinpoint issues efficiently.
13. Effectively communicate with global partners and stakeholders.

What to Bring:

1. Monitoring & Alerting: Experience implementing alerting, metrics, and logging using tools like Prometheus, CloudWatch, Elastic, and PagerDuty.
2. Direct experience with at least one cloud provider (AWS, GCP, Azure, or other).
3. Strong expertise in SQL and hands-on experience working with databases.
4. Experience building dashboards using tools like Databricks and Grafana.
5. Familiarity with OAuth 2.0 authentication framework.
6. Experience with tools such as PagerDuty and ServiceNow is a plus.
7. Ability to work flexible shifts to provide global operational coverage and collaborate effectively with remote peers across disparate geographies and time zones.

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.