Back Office Operations Executive

2 weeks ago

Karachi, Sindh, Pakistan Appedology Inc. Full time

Job Summary:
We are seeking a versatile Back Office Operations Executiveto handle a variety of administrative and communication tasks. This multi-tasking role involves providing essential back-office support, handling document management, data entry, and assisting with customer service calls. The ideal candidate will be organized, proactive, and capable of efficiently managing diverse responsibilities.

Key Responsibilities:
Back Office Support:

  • Manage and organize documents, files, and records to ensure smooth office operations.
  • Handle data entry tasks, ensuring accuracy and timely updates to internal systems.
  • Prepare reports, presentations, and other documents as required by management.
  • Assist with inventory tracking, purchase orders, and other administrative tasks.

Calling Tasks:

  • Conduct outbound calls to clients and customers to provide information, answer inquiries, and resolve issues.
  • Follow up on pending tasks or requests via phone and email.
  • Support inbound calls by addressing queries and transferring them to the appropriate departments.
  • Maintain detailed call logs and records of customer interactions in CRM systems.

Cross-functional Support:

  • Collaborate with other departments to ensure seamless coordination of tasks.
  • Assist in special projects, client assignments, or other tasks as needed.
  • Provide support to team members to ensure deadlines are met and operational goals are achieved.

Qualifications:
Education:
High school diploma or equivalent (Bachelor's degree preferred).

Experience:
Previous experience in administrative support or customer service roles is preferred.

Skills:

  • Strong organizational skills with attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency in MS Office (Word, Excel, Outlook) and CRM systems.
  • Strong problem-solving skills and a proactive attitude.

Key Attributes:
Customer-Focused:Ability to communicate clearly and professionally with clients and customers.
Team Player:Willingness to assist team members with their tasks and collaborate across departments.
Adaptable:Capable of handling a variety of tasks and adjusting to changing priorities.

Job Skill

Total Positions:

1

Job Type:

Full Time

Shift:

Night

No Preference

Intermediate / A-Levelor higher

Experienced Professional

Experience:

1 Year - 3 Years

70K -85K

5 Working Days, Medical Insurance, Provident Fund, Market Competitive Salary

#J-18808-Ljbffr

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