
Assistant Operations Manager
3 weeks ago
PaySa provides online payment and e-money solutions to individuals and other businesses. At PaySa, we believe that the latest financial technologies should serve the community – the businesses and individuals who make use of them – and not vice versa. PaySa has been able to set a mark in the market by providing solutions for routine business transactions. With its head office in Islamabad and a regional office in Lahore we are providing our services nationwide.
Job Title: Assistant Manager - Operations
Job Type: Full time (On-site)
Job Description:
- Ensure all the account opening forms are timely processed in correspondence with the partner bank and the internal stakeholders.
- Deliver end-to-end KYC onboarding lifecycle service for new customers in liaison with the Merchant Acquisition team.
- Ensure defined KYC standards are well maintained per the guidelines of the regulator and the partner bank.
- Coordinate with partner bank and internal stakeholders for pre-requisite documentation and discrepant cases.
- Supervise and ensure all the merchant reporting is timely done.
- Provide customer support via voice, video calls, or e-mails.
- Reconcile settlement reports with various reports to ensure the merchants have received their settlement and provide assistance on queries pertaining to the settlement.
- Supervise and ensure charge back claims are dealt within the defined TAT.
- Ensure service level queries are dealt within the defined TAT.
- Prepare daily, weekly, and monthly reporting for internal stakeholders pertaining to merchant onboarding timelines, regional division, etc.
- Work on any other tasks assigned by the line manager.
Required Experience & Skills:
- Minimum of 16 years of education in Business Administration, Economics, or any related field.
- Minimum 02 years of working experience in a commercial bank.
- Working knowledge of KYC, SECP Documentation, and regulatory requirements of SBP.
- Excellent communication, interpersonal, and problem-solving skills.
What is there for you?
- Diversity and inclusivity are at the heart of PaySa. And we value talent without considering the culture, creed, and sexual orientation of our people.
- Window pass to land yourself into one of the emerging industries of Pakistan.
- Market competitive salary.
- Medical Insurance.
Office Location & Working Hours:
Monday to Friday: 09:00 am to 05:30 pm PKST
Apply away or drop your resume at hr@paysapk.com
Candidates only from Islamabad/ Rawalpindi should apply. We are an equal opportunity employer.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionManagement and Manufacturing
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