Assistant Manager Meter Installation

4 weeks ago

Karachi, Sindh, Pakistan K-Electric Full time

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Our employees are our company's greatest asset - they are our real competitive advantage. We possess immense power of innovation, imagination and a desire to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

Purpose

To process meter replacements and installation of new meters including MNCV.

Education

B.E (Electrical)

Knowledge
  • Basic Knowledge of electrical energy measuring devices
  • Consumer handling
  • Basic knowledge of SAP Modules
  • Basic knowledge of MS Office
  • Safe Work Practices
Experience

2-3 years' experience in relevant industry

Area of ResponsibilitiesPeople
  • Provide guidance and direction to the teams.
  • Drive development and objective structurization plans.
  • Coordinate the performance management review process – probationary, mid and annual reviews; regular catch-up meetings with individual team members on a periodical basis.
  • Maintain a favorable work relationship with the team to promote a cooperative and harmonious work environment.
BusinessMeter Replacement:
  • Oversee meter replacement process as per business needs.
  • Undertake immediate SAP based device replacement process.
  • Ensure maintaining updated record of replaced meters at all times.
Meter Installation:
  • Plan, organize & execute meter installation/replacement jobs as per business needs.
  • Ensure prioritization in clearing backlog of faulty/stopped meters and related consumer complaints.
  • Ensure regular site spot-checks to identify non-efficient performers, safety lapses, hindrance related issues for both KE & Contractor teams and undertake subsequent corrective measures.
  • Undertake immediate dispatch of teams for mitigating emergent/priority situations.
  • Ensure immediate reporting of fake meters installation observed at site to Line Manager.
Managing Meter Installation Teams:
  • Supervise and deploy field teams including site surveyors through an efficient mechanism encompassing all stages from application till meter installation.
  • Efficient deployment of teams responsible for Meter fault rectification based on site inspection report/consumer request.
  • Ensure all safety procedures/SOPs are adopted and implemented in letter & spirit by all field team staff.
Meter Management:
  • Undertake control of devices' inventory in liaison with IM/Cluster.
  • Manage transportation and handling of meters with due care.
  • Deposit back removed faulty meters to DMS for testing results.
Coordination:
  • Coordinate with centralized New Connection Support Team for resolution of issues on a regular basis.
  • Coordinate with CA back office for quick disposal of cases routed for acquiring dues clearance.
  • Coordinate with RMTD and other stakeholders as deemed necessary for routine matters as well as any other issues that may arise from time to time.
  • Coordinate with CA to run device replacement in SAP system.
  • Coordinate for punching of JCF for new devices to be taken on panel.
  • Coordinate for converting meters (removed, not in use or not available on site) into inactive/move-out to avoid future wrong billing.
Health, Safety & Environment
  • Ensure that department operates in accordance with health, safety and environmental policies and procedures to ensure the safety and well-being of staff & public.
Equal Employment Opportunity

KE provides equal employment opportunity (EEO) to all persons regardless of age, color, origin, physical or mental disability, race, religion, creed, gender, marital status, status with regard to public assistance or any other characteristic protected by federal, state or local laws.

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