Specialist

18 hours ago


Islamabad, Islamabad, Pakistan S&P Global Full time

The Role: As an Associate, Order Management (Billing Specialist), you will be responsible for processing new customer contracts/subscriptions, renewal contracts/subscriptions and revisions on existing contracts/subscriptions for proper terms, contract pricing, invoicing and correct sales policies. You will also process all customer contact revisions as requested by Sales and Finance, including all escalations to Sales, Finance, Client Services or Credit & Collections via telephone or written communication via SFDC. This position is also responsible for ensuring accurate recording of AUM (Assets Under Management) for S&P Dow Jones Indices (SPDJI). You are also expected to assist in troubleshooting all internal/external customer queries on invoices and quarterly reporting

The Team / The Business: The Associate will be collaborating with a global team to provide world class support to clients of S&P Dow Jones Indices.

The Impact: You will be able to contribute to the team and company in a meaningful way. You will be integrated into a group with high expectations and can expect to have a meaningful impact to whole S&P Organization.

What's In It For You

Very good opportunity for career growth and very good working environment

Responsibilities

Responsible for ensuring all Sales Orders are accurately following SPDJI Sales Guidelines
Performs data entry Salesforce
Completes Invoicing in home based system PIMS – (Product Information Management System
Thorough review and processing of AUM (Assets Under Management) within macro built templates
Process renewals per SPDJI policies and provide clear communication to Sales/Finance Team
Understanding of basis points and an Index held within S&P Dow Jones
Follow up with clients for quarterly reporting of Assets Under Management
Communicate across departments to ensure on time invoicing and accurate billing
Generate and provide metrics requested by SPDJI
Ability to work independently and confidently respond to sales/finance
Generate and manage ongoing spreadsheets/templates for the lifecycle of an agreement between AUM and SPDJI
Responsible for accurate calculations of reporting provided by clients via sales agreements
Ability to review agreements/contracts and have a full understanding of processes required to successfully invoice clients
Due to work shifts, follow natural alignment to regional Sales Teams & create a good working relationship w Sales Teams, finance & corporate
Maintain flexibility and clear line of communication to/from management
Understand when to question and escalate to avoid inaccuracy
Work across SPDJI organization to resolve any client issues in a timely manner regarding invoicing
Responsible for adhering to all audit requirements throughout year
All work is accepted via Cases in SFDC, document all communication around orders via SFDC
Complete various assignments as required and/or assigned

Requirements

Bachelor's degree in any field (Finance/Accounting-related course is preferred but not required)
Excellent oral and written communication skills.
1 – 2 years of related work experience or related degree.
Customer service experience or working in fast paced environment with Sales Organization
Work overtime as needed during the month end close.
Flexible schedule to meet important deadlines.
Intermediate knowledge in Excel is highly preferred.
Strong organizational skills and ability to prioritize.
Integrity, honesty, positive attitude, strong attention to details, and a desire to learn independently are all essential.
Must be willing to work in US Shifts

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