Process Analyst

2 weeks ago


Lahore, Punjab, Pakistan PRG Pakistan Full time

We are seeking a detail-oriented and analytical individual to join our growing team as a Process Analyst. The ideal candidate will support business improvement initiatives by analyzing existing workflows, identifying inefficiencies, and recommending optimized processes. They will execute their duties being data-driven, collaborative, and focused on driving operational excellence.

Key Responsibilities:
  • Lead end-to-end process mapping across departments using tools like Visio/Lucidchart.
  • Conduct time & motion studies and FTE (Full-Time Equivalent) analysis for workforce planning.
  • Draft and standardize SOPs aligned with regulatory/compliance standards (e.g., HIPAA).
  • Develop visual guides, manuals, and onboarding documentation.
  • Maintain centralized SOP repository and enforce process governance.
Requirements:
  • Bachelor's in Business Admin, Industrial Engineering, or Operations Management
  • 2–3 years' experience in a Process/Operations Analyst role (preferably in BPO, healthcare outsourcing, or medical billing)
  • Proficiency in MS Office, Visio, Lucidchart
  • Lean Six Sigma (Green Belt) or Business Process Modeling certification

If you're ready to contribute to meaningful change and long-term operational excellence, we'd love to hear from you.

  • Competitive salary package
  • Annual leaves and leave encashment
  • Health insurance (as per company policy)
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